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IT-Supported Request Management for Clinical Radiology: Contextual Design and Remote Prototype Testing

Published: 28 April 2022 Publication History

Abstract

Management of radiology requests in larger clinical contexts is characterized by a complex and distributed workflow. In our partner hospital, representing many similar clinics, these processes often still rely on exchanging physical papers and forms, making patient or case data challenging to access. This often leads to phone calls with long waiting queues, which are time-inefficient and result in frequent interrupts. We report on a user-centered design approach based on Rapid Contextual Design with an additional focus group to optimize and iteratively develop a new workflow. Participants found our prototypes fast and intuitive, the design clean and consistent, relevant information easy to access, and the request process fast and easy. Due to the COVID pandemic, we switched to remote prototype testing, which yielded equally good feedback and increased the participation rate. In the end, we propose best practices for remote prototype testing in hospitals with complex and distributed workflows.

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Cited By

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  • (2023)Usability of a mHealth Solution using Speech Recognition for Point-of-care Diagnostic ManagementJournal of Medical Systems10.1007/s10916-022-01896-y47:1Online publication date: 2-Feb-2023

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cover image ACM Conferences
CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
April 2022
3066 pages
ISBN:9781450391566
DOI:10.1145/3491101
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Publication History

Published: 28 April 2022

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Author Tags

  1. HCI
  2. Prototyping
  3. Radiology
  4. Rapid Contextual Design
  5. Remote Testing
  6. User-Centered Design

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  • Extended-abstract
  • Research
  • Refereed limited

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  • Bavarian State Ministry for Science and Art

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CHI '22
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CHI '22: CHI Conference on Human Factors in Computing Systems
April 29 - May 5, 2022
LA, New Orleans, USA

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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  • (2023)Usability of a mHealth Solution using Speech Recognition for Point-of-care Diagnostic ManagementJournal of Medical Systems10.1007/s10916-022-01896-y47:1Online publication date: 2-Feb-2023

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