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Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South

Published: 28 April 2022 Publication History

Abstract

The digitization of financial transactions in both Global North and Global South has led to considerable shifts in how money is used, understood, and processed by users, banks, and fintechs. This shift from physical cash to digital media, accelerated by the COVID-19 push for digital transactions, has impacted how users perceive and use digital money and opened avenues for more data collection. This diverse panel proposes a discussion to understand the set of opportunities and challenges around the design of digital financial services (DFS) and data-driven decision-making in DFS. We will create a live working document starting before the panel to document the discussion, which develops during and after the panel. This live document will enable community to engage with a broader audience of researchers and industry, outlining processes, methods, and tools that researchers and practitioners have created to work with users to develop new equitable DFS and further exploration.

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Cited By

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  • (2024)Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in BrazilProceedings of the 2024 ACM International Conference on Interactive Media Experiences Workshops10.1145/3672406.3672409(11-18)Online publication date: 12-Jun-2024
  • (2024)Trading as Gambling: Social Investing and Financial Risks on the r/WallStreetBets SubredditProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642768(1-17)Online publication date: 11-May-2024
  • (2023)"I Have to Use My Son's QR Code to Run the Business": Unpacking Senior Street Vendors' Challenges in Mobile Money Collection in ChinaProceedings of the ACM on Human-Computer Interaction10.1145/35794937:CSCW1(1-28)Online publication date: 16-Apr-2023

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      cover image ACM Conferences
      CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
      April 2022
      3066 pages
      ISBN:9781450391566
      DOI:10.1145/3491101
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Publication History

      Published: 28 April 2022

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      Author Tags

      1. Algorithmic Decisions
      2. Digital Financial Services
      3. Financial Inclusion
      4. Fintech

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      April 29 - May 5, 2022
      LA, New Orleans, USA

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      Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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      View all
      • (2024)Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in BrazilProceedings of the 2024 ACM International Conference on Interactive Media Experiences Workshops10.1145/3672406.3672409(11-18)Online publication date: 12-Jun-2024
      • (2024)Trading as Gambling: Social Investing and Financial Risks on the r/WallStreetBets SubredditProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642768(1-17)Online publication date: 11-May-2024
      • (2023)"I Have to Use My Son's QR Code to Run the Business": Unpacking Senior Street Vendors' Challenges in Mobile Money Collection in ChinaProceedings of the ACM on Human-Computer Interaction10.1145/35794937:CSCW1(1-28)Online publication date: 16-Apr-2023

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