Neelima Sailaja
ABSTRACT
While users often share accounts with others, currently most accounts support only single user interactions. Within industry, Netflix and Disney+ providing profiles within accounts are testaments to popular services identifying and responding to user needs in this context but the solutions here are mostly naïve. Within academia, while sharing practices are of interest, the practicalities of dealing with them are yet to be studied. This paper highlights said gap in research and reports the preliminary findings of 4 user focus groups that reveal practical challenges and future expectations around the experience of sharing, social implications and user privacy, which when accounted for would support users in their sharing interactions. We intend to extend these findings by integrating them with expert interviews with ‘makers’ who research and work on said technologies, to produce a holistic set of design recommendations that form a practical guide for support around account sharing.
Supplemental Material
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