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Is This Flight Headed Downtown? : User Experience Considerations for Urban Air Mobility

Published: 28 April 2022 Publication History

Abstract

Urban Air Mobility (UAM) is an emerging form of aerial transport and is expected to pave the way for a new mobility experience. In order for UAM to be successfully integrated into the current urban transportation system, user experience (UX) considerations need to be explored. However, few studies have revealed the understanding of user needs and requirements from the perspective of transportation experience. In this regard, our research team conducted workshops with vehicle experts to explore important UX considerations for UAM usage according to the initial and mature phases of UAM operations. Also, we uncovered UAM usage motives, potential use cases, as well as three expected forms of UAM operations. The findings from this study contribute to providing insights and design guidelines for UAM UX developers in future urban contexts.

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Cited By

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  • (2024)Wind of Change: Investigating Information Visualizations for Passengers and Residents' Perception of Automated Urban Air MobilityProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36997538:4(1-31)Online publication date: 21-Nov-2024
  • (2024)Move, Connect, Interact: Introducing a Design Space for Cross-Traffic InteractionProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785808:3(1-40)Online publication date: 9-Sep-2024
  • (2023)Come Fly With MeProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35962497:2(1-23)Online publication date: 12-Jun-2023
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      cover image ACM Conferences
      CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
      April 2022
      3066 pages
      ISBN:9781450391566
      DOI:10.1145/3491101
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Publication History

      Published: 28 April 2022

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      Author Tags

      1. Emerging technologies
      2. Technology adoption
      3. Urban air mobility (UAM)
      4. User experience

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      CHI '22
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      CHI '22: CHI Conference on Human Factors in Computing Systems
      April 29 - May 5, 2022
      LA, New Orleans, USA

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      Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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      ACM CHI Conference on Human Factors in Computing Systems
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      Cited By

      View all
      • (2024)Wind of Change: Investigating Information Visualizations for Passengers and Residents' Perception of Automated Urban Air MobilityProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36997538:4(1-31)Online publication date: 21-Nov-2024
      • (2024)Move, Connect, Interact: Introducing a Design Space for Cross-Traffic InteractionProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785808:3(1-40)Online publication date: 9-Sep-2024
      • (2023)Come Fly With MeProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35962497:2(1-23)Online publication date: 12-Jun-2023
      • (2023)The 3rd Workshop on User Experience in Urban Air Mobility: What Could We Learn From AutomotiveUI?Adjunct Proceedings of the 15th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3581961.3609824(252-255)Online publication date: 18-Sep-2023

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