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Kiro: A Design Fiction to Explore Social Conversation with Voice Assistants

Published: 14 January 2022 Publication History

Abstract

Soon, voice assistants might be able to engage in fully-fledged social conversations with people, rather than merely providing a voice-operated interface to functionality and data. So far, not much is known about designing such "social" voice assistants and the potential social experiences, which could and should emerge in everyday situations. In the present paper, we created a design fiction to explore a sophisticated social voice assistant in the context of the car. Based on models from psychology and psychotherapy, we designed the fictional "virtual passenger" Kiro. We created a website for Kiro (http://www.heykiro.com/), distributed it, and collected responses in various ways (e.g., comments). We further ran a market research-type focus group. In general, we found people to accept Kiro as a conversation partner but not as a replacement for human-human conversations. We suggest designing social voice assistants in a way to enable novel types of socially fulfilling, yet distinct human-machine conversations.

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cover image Proceedings of the ACM on Human-Computer Interaction
Proceedings of the ACM on Human-Computer Interaction  Volume 6, Issue GROUP
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January 2022
992 pages
EISSN:2573-0142
DOI:10.1145/3511803
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Published: 14 January 2022
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  1. conversational agents
  2. design fiction
  3. research through design
  4. social conversation
  5. transportation
  6. voice assistants

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