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Towards Co-creating Getting a Transport Card Integrated Public Service

Authors:

Konstantinos Farmakis,

Stamatia Papadimopoulou,

Konstantinos TarabanisAuthors Info & Claims

ICEGOV '21: Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance

Pages 513 - 516

https://doi.org/10.1145/3494193.3494316

Published: 12 January 2022 Publication History

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Abstract

Today, citizens demand personalised and integrated electronic public services that match their exact needs and circumstances regardless of the number of actual public authorities involved. This can be realised by combining research and practice in the fields of integrated public service and service co-creation. The aim of this paper is to understand stakeholders’ views towards providing a co-created, integrated public service in a Greek Region. More specifically, the public service Getting a Transport Card was analysed. This public service is available to low-income, disabled citizens providing them with free or reduced-price transportation. To meet our aim, we conducted structured interviews with citizens, region employees, and policy makers. The results provided us a clearer understanding of stakeholders views regarding system requirements, the role of co-creation, integrated public service governance, interoperability layers (legal, organisational, semantic and technical), and sustainability. These enabled us to formulate a clear usage scenario for a new integrated public service.

References

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Pieterson, W., Ebbers, W., van Dijk, J. (2007) “Personalization in the public sector. An inventory of organizational and user obstacles towards personalization of electronic services in the public sector” Government Information Quarterly.

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Sanati, F., Lu, J. (2010) “Life-event modelling framework for e-government integration” Electronic Government.

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Efthimios Tambouris and Konstantinos Tarabanis (2008) “Understanding and Scoping Life Events”, in International Journal of Electronic Governance, Volume 1, Number 2, pp. 139-154.

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Tambouris, E., Tarabanis, K. (2021) “Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision: The inGov project” ACM International Conference Proceeding Series, art. no. 3463691, pp. 538-539.

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Vrbek SJukić T(2023)Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creationTransforming Government: People, Process and Policy10.1108/TG-03-2023-003118:1(13-32)Online publication date: 20-Jul-2023
https://doi.org/10.1108/TG-03-2023-0031

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Towards Co-creating Getting a Transport Card Integrated Public Service

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ICEGOV '21: Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance

October 2021

557 pages

ISBN:9781450390118

DOI:10.1145/3494193

Editors:
Euripidis Loukis
University of the Aegean, Greece
,
Marie Anne Macadar
Federal University of Rio de Janeiro, Brazil
,
Morten Meyerhoff Nielsen
United Nations University (UNU-EGOV), Portugal
,
Mário Peixoto
United Nations University (UNU-EGOV), Portugal

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Association for Computing Machinery

New York, NY, United States

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Published: 12 January 2022

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European Commission

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ICEGOV 2021

ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance

October 6 - 8, 2021

Athens, Greece

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Vrbek SJukić T(2023)Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creationTransforming Government: People, Process and Policy10.1108/TG-03-2023-003118:1(13-32)Online publication date: 20-Jul-2023
https://doi.org/10.1108/TG-03-2023-0031

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Recommendations

Citizens Collaboration and Co-Creation in Public Service Delivery: The COCKPIT Project

Towards integrated electronic services in public sector

Identification of Public Service Logic (PSL) and Public Service Motivation (PSM) elements in Open Government Data (OGD) initiatives

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