A Journey into Hybrid Meetings: A story of a team's journey into hybridizing their meeting rooms, the outcomes, and lessons learned along the way.

Once the economic shutdown of the COVID-19 pandemic reversed and people started returning to work at the University of Wisconsin-Madison, there was a pressing need for meeting spaces that support hybrid meetings. Since there was little expertise on hybridizing meetings on campus and a surge of fully remote workers, local technicians had to gain expertise quickly to implement workable solutions. Implementing various web conferencing systems and solutions in meeting rooms, performing rigorous testing, and rapid iteration provided necessary learning opportunities to build competencies in local support technicians. Additionally, the inevitable and unpredictable shift in meeting culture had to be closely observed and managed. As a result, the entire project involved a lean approach paired with cross-organizational collaboration and organizational change management.