Dhefaf Radain
ABSTRACT
Improving the services provided for the pilgrims is one of the Saudi Arabian government priorities, as well as for each person who works in the agencies of serving them. Food providing is considered one of the main services for the pilgrims. The current food service providers are 3-4 food plants that do not cover the whole number of the needed meals, kitchens, and the local market. In the current situation, the meals are provided under no specific standards or regulations, and the quality assurance process needs to work with several providers. In this paper, we propose a solution for this problem by suggesting the automation of the whole food providing services by establishing several centralized and specialized food plants that work under a single authority, distributed widely to cover a large area of the pilgrims' locations. The plants will be responsible for the food service starting from providing the raw materials up to the delivery of the meals to the performers on time without any compromise in its quality. This is done by applying blockchain technology as a proposed method for quality control on the supply chain to record every transaction and verify the origin of every material used to produce the meals, as well as trace back the source of any problem to its origin. This will ensure the availability of the total number of required meals in time, the meals to be produced under specific standards and specifications, and will digitize the quality assurance process and make it more centralized. The result of simulating the proposed "to-be" business model by using the Bizagi platform showed that the proposed model outperformed the current "as-is" model by saving 54.46% of the needed total needed time for food providing service. It also showed promising results regarding quality when applying blockchain technology.
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