Viktoria Konovalova
ABSTRACT
Today we cannot imagine our life without the introduction of digital technologies into the life of society. Messengers have become popular not only among ordinary users, but also among IT companies. Such companies tend to use and support one or multiple corporate systems. In this case, events that require prompt response from users of those systems are possible to occur. To solve this problem, the corporate information system is integrated with other communication channels, including messengers, social networks, etc. The article discusses integration of corporate information systems with the Telegram messenger using bots. Having studied publications in one way or another related to this problem, it turned out that almost all of them do not reflect the topic of the introduction and application of instant messengers to the corporate information system. Most of them describe the importance of notifications, calculate the speed of notifications, or create separate information systems, but do not talk about the possibilities of using messengers as a method of interaction between user and system. Therefore, the task arose of studying approaches to integrating messengers.
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Index Terms
- Messengers integration methods with corporate information systems: The introduction and application of instant messengers to the corporate information system
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