Donni Prakosha
ABSTRACT
This study aimed to determine the relationship between the competence of the administrative staff of the study program and the quality of services provided for UNS disabled students. This research was a correlational study. The research subjects are all administrative staff of the undergraduate, masters, and doctoral study programs in the teacher training and study program of UNS with a total of 30 people. The data is collected by using tests, observations, and interviews. Based on the research, it was found that the administrative staff of the study program have not received training to increase the competencies needed in providing administrative services for students with disabilities. This has an impact on the difficulties experienced by study program administration staff in providing services to students with disabilities, especially students with hearing impairment. Administrative staff often have difficulty in communicating with them. The conclusion is that there is a positive relationship between the competence of administrative staff and the quality of friendly services for students with disabilities. It means that administrative staff with good competence in providing special services will also lead to an increase in the quality of administrative services that are friendly to students with disabilities.
- Direktorat PSLB (2008). Pendidikan Luar Biasa Dalam Angka. Jakarta: Author.Karyana, A., & Widati, S. (2013). Pendidikan Anak Berkebutuhan Khusus Tunadaksa. Jakarta Timur: PT. Luxima Metro Media.Google Scholar
- Julianne M., Joanne, Trevor. (2017). School leadership and intercultural understanding: school foyers as situated spaces for doing diversity. International Journal of Inclusive Education. Vol 21 (9) 956-973.Google ScholarCross Ref
- Dyches, T.T. and Prater, M.A. (2010). Disproportionate representation in special education, in Obbiakor, F.E., Bakken, J.P. & and Rotatori, A. F. (eds). Current issues in special education: identification, assessment, and teaching. Wagon Lane, UK: Emerald.Google Scholar
- Peraturan Pemerintah Nomor 13 Tahun 2020 tentang Akomodasi Yang Layak Untuk Peserta Didik Penyanfdang Disabilitas.Google Scholar
- Permenristekdikti Nomor 46 Tahun 2017 tentang Pendidikan Khusus dan Pendidikan Layanan Khusus di Perguruan Tinggi.Google Scholar
- Charema, J. (2010). Inclusive Education in Developing Countries in the Sub Saharan Africa: From Theory to Practice. International Journal of Special Education. Vol. 25 (1). 87-93.Google Scholar
- Korir, B. C. (2015). Challenges Encountered by Student with Visual Impairment and Teachers in an Integrated School Environment: a Case of Integrated Secondary School in Kericho District, Ainamoi Division, Kenya. dalam International Journal of Education, Learning and Development. Vol.3Google Scholar
- Yssel, N., Pak, N., & Beilke, J. (2016). A door must be opened: Perceptions of students with disabilities in higher education. International Journal of Disability, Development, and Education, 63, 384-394.Google ScholarCross Ref
- Susie Miles & Nidhi Singal. (2010). The Education for All and inclusive education debate: conflict, contradiction or opportunity?. International Journal of Inclusive Education Vol 14 (1) 1-15Google ScholarCross Ref
- Anwar, M., & Yusuf, M. (2018). Orthopedagogik Umum. Surakarta: UNS Press.Google Scholar
- Arini, F.D,. Yamtinah, S. & Sunardi. (2019). Social skills of students with disablities at elementary schools in inclusive settings. International Journal of Multicultural dan Multireligious Understanding, vol 6 issue 1.Google Scholar
- Cojocariu, V.-M., Lazar, I., Nedeff, V., & Lazar, G. (2014). SWOT analysis of e-learning educational services from the perspective of their beneficiaries. Procedia-Social and Behavioral Sciences, 116, 1999–2003.Google ScholarCross Ref
- United Nations Educational, Scientific, and Cultural Organizations. (1994). The Salamanca Statement and Framework for Action on Special Needs Education. Paris: Author.Google Scholar
- Hikmawaty, H. & Rusmiyati, C. (2011). Kebutuhan Pelayanan Sosial Penyandang Cacat. Informasi. 16(1) 17 – 32.Google Scholar
- Greenway, C.W., and Thomas, K.E. (2020). Parent experiences of home‐schooling children with special educational needs or disabilities during the coronavirus pandemic dalam jurnal British Journal of Special Education (BJSE) Vol. 47, Issue 4 December 2020.Google Scholar
- Yesilkaya, E. (2020). Using the Medical Research Council framework for developing a logic model to support children with visual impairments in their learning environments dalam jurnal British Journal of Special Education (BJSE) early view.Google Scholar
- Baker, K. Q., Boland, K., Nowik, C. M. (2012). A campus survey of faculty and student perceptions of persons with disabilities. Journal of Postsecondary Education and Disability, 25, 309-32Google Scholar
- The Correlation between Administration Staff with Disabled Students Friendly Administration Service Quality
Recommendations
The effect of service quality and partnership on the outsourcing of information systems functions
Numerous corporations today are outsourcing specific information systems (IS) functions. The diversity of these outsourcing arrangements goes well beyond that associated with the more traditional facilities management. This paper examines outsourcing ...
The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention
ICSS '15: Proceedings of the 2015 International Conference on Service ScienceWe use a sample of 454 service employees to discuss the relationship between service employee' job satisfaction and service quality, and the role of organization citizenship behavior and turnover intention. The results showed that: Service employees' ...
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
Highlights Communication enhances trust, leading to stronger level of relationship commitment from the clients' perspective in IT services. Sound technical service quality is necessary but not sufficiently satisfactory condition in IT services. ...
Comments