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The Correlation between Administration Staff with Disabled Students Friendly Administration Service Quality

Published: 15 July 2022 Publication History

Abstract

This study aimed to determine the relationship between the competence of the administrative staff of the study program and the quality of services provided for UNS disabled students. This research was a correlational study. The research subjects are all administrative staff of the undergraduate, masters, and doctoral study programs in the teacher training and study program of UNS with a total of 30 people. The data is collected by using tests, observations, and interviews. Based on the research, it was found that the administrative staff of the study program have not received training to increase the competencies needed in providing administrative services for students with disabilities. This has an impact on the difficulties experienced by study program administration staff in providing services to students with disabilities, especially students with hearing impairment. Administrative staff often have difficulty in communicating with them. The conclusion is that there is a positive relationship between the competence of administrative staff and the quality of friendly services for students with disabilities. It means that administrative staff with good competence in providing special services will also lead to an increase in the quality of administrative services that are friendly to students with disabilities.

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  1. The Correlation between Administration Staff with Disabled Students Friendly Administration Service Quality

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        ICLIQE '21: Proceedings of the 5th International Conference on Learning Innovation and Quality Education
        September 2021
        663 pages
        ISBN:9781450386920
        DOI:10.1145/3516875
        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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        Published: 15 July 2022

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        Author Tags

        1. Competence
        2. administrative staff
        3. disability awareness
        4. service quality

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