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Optimizing product recommendations for millions of merchants

Published: 13 September 2022 Publication History

Abstract

At Shopify, we serve product recommendations to customers across millions of merchants’ online stores. It is a challenge to provide optimized recommendations to all of these independent merchants; one model might lead to an overall improvement in our metrics on aggregate, but significantly degrade recommendations for some stores. To ensure we provide high quality recommendations to all merchant segments, we develop several models that work best in different situations as determined in offline evaluation. Learning which strategy best works for a given segment also allows us to start off new stores with good recommendations, without necessarily needing to rely on an individual store amassing large amounts of traffic. In production, the system will start out with the best strategy for a given merchant, and then adjust to the current environment using multi-armed bandits. Collectively, this methodology allows us to optimize the types of recommendations served on each store.

Supplementary Material

MP4 File (RecSys2022-FalkKarako.mp4)
Presentation video - Optimizing Product Recommendations for Millions of Shopify Merchants - Kim Falk and Chen Karako

References

[1]
K. Falk. 2019. Practical Recommender Systems. Manning. https://www.manning.com/books/practical-recommender-systems
[2]
R. Kohavi, D. Tang, and Y. Xu. 2020. Trustworthy Online Controlled Experiments: A Practical Guide to A/B Testing. Cambridge University Press. https://books.google.dk/books?id=TFjPDwAAQBAJ
[3]
Aleksandrs Slivkins. 2019. Introduction to Multi-Armed Bandits. (2019). https://doi.org/10.48550/ARXIV.1904.07272

Cited By

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  • (2024)DIFN: A Dual Intention-aware Network for Repurchase Recommendation with Hierarchical Spatio-temporal FusionProceedings of the 33rd ACM International Conference on Information and Knowledge Management10.1145/3627673.3680071(4710-4717)Online publication date: 21-Oct-2024

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RecSys '22: Proceedings of the 16th ACM Conference on Recommender Systems
September 2022
743 pages
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 September 2022

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Author Tags

  1. A/B testing
  2. Multi armed bandits
  3. Recommender systems
  4. segmentation

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View all
  • (2024)DIFN: A Dual Intention-aware Network for Repurchase Recommendation with Hierarchical Spatio-temporal FusionProceedings of the 33rd ACM International Conference on Information and Knowledge Management10.1145/3627673.3680071(4710-4717)Online publication date: 21-Oct-2024

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