research-article

Characterizing human aspects in reviews of COVID-19 apps

Authors:

Mattia Fazzini,

Hourieh Khalajzadeh,

John GrundyAuthors Info & Claims

MOBILESoft '22: Proceedings of the 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems

Pages 38 - 49

https://doi.org/10.1145/3524613.3527814

Published: 17 October 2022 Publication History

Abstract

To successfully satisfy user needs, software developers need to suitably capture and implement user requirements. A critical and often overlooked characteristic of user requirements are "human aspects", which are personal circumstances affecting the use of software (e.g., age, gender, language, etc.). To better understand how human aspects can impact the use of software, this work presents an empirical study focusing on app reviews of COVID-19 contact tracing apps. We manually analyzed a dataset of 2,611 app reviews sampled from the reviews associated with 57 COVID-19 apps. To analyze the reviews, we performed qualitative and quantitative analyses. The analyses characterize the human aspects contained in the reviews and investigate whether the apps suitably address the human aspects. We identified 716 reviews related to human aspects and grouped these into nine categories. Of these 716 reviews, 8% report bugs, 14% describe future/improvement requests, and 22% detail the user experience. Our analysis of the results reveal that human aspects are important to users and we need better support to account for them as software is developed.

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cover image ACM Conferences

MOBILESoft '22: Proceedings of the 9th IEEE/ACM International Conference on Mobile Software Engineering and Systems

May 2022

154 pages

ISBN:9781450393010

DOI:10.1145/3524613

General Chair:
Leonardo Mariani
University of Milano - Bicocca, Italy
,
Program Chairs:
Gemma Catolino
Tilburg University & Jheronimus Academy of Data Science, Netherlands
,
Mei Nagappan
University of Waterloo, Canada

Copyright © 2022 ACM.

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Published: 17 October 2022

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https://doi.org/10.1016/j.infsof.2024.107609
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https://dl.acm.org/doi/10.1145/3690633
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Chauhan VArora CKhalajzadeh HGrundy J(2024)How do software practitioners perceive human-centric defects?Information and Software Technology10.1016/j.infsof.2024.107549176(107549)Online publication date: Dec-2024
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