David Valle-Cruz
ABSTRACT
Decision-making has become more critical for organizations in the 21st century. The citizens’ countless needs and the emerging problems (internal and external) faced by governments increase the complexity of government decisions worldwide. The research question guiding this attempt is: How is government decision-making grounded on artificial intelligence (AI)? Based on the PRISMA approach and empirical analysis of some international cases are adopted. The authors analyze different organizational and environmental factors, the objectives, benefits, and risks of AI-supported decision-making. The findings show an increasing interest in the research on government decision-making based on AI. Finally, there is the potential of AI to support decision-making for the benefit of citizens and public value generation, collaboratively between governments, industry, and society. Future work will further analyze AI-based decision-making in government in depth.
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Index Terms
- Mind the Gap: Towards an Understanding of Government Decision-Making based on Artificial Intelligence
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