Beatriz Lanza
Maria Aparecida Oliveira
ABSTRACT
Anyone who browses the internet expects to get information quickly and securely, so the time it takes to load a website can be decisive for user loyalty. On non-governmental websites, users who access these websites on smartphones will abandon them if it takes more than three seconds to load. As public services have no competition, that is, the citizen will not have the option of obtaining the service elsewhere, he will not abandon it. But this experience will have a negative impact on the citizen. The objective of this work is to present research on the loading speed of Public Service Portals (PSC) in Brazilian states and the Federal District, to emphasize that this is a relevant attribute in the quality of public services, especially in countries that face great challenges. with the internet infrastructure. It was carried out a load test on the PSC of the 26 states and the Brazilian Federal District, comparing them with each other and with some international PSCs. Data were collected using the Testmysite tool (Google), using 4G internet. The results indicate that the loading speed of service portals is an important attribute that should be considered when developing or when improving high-quality public services, but only one than 27 PSC from Brazilian states presented a fast performance.
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Index Terms
- Does web page loading speed matter? An analysis in the Brazilian Public Service Portals
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