In Hae Noh
ABSTRACT
Digital platforms are increasingly involved in the public sector as a means to facilitate and coordinate institutions and resources for public projects. These platforms offer alternative forms of public services by creating social and public innovation through cross-sectoral collaboration. Out of various types of platforms, crowdsourcing platforms pool and aggregate resources from the public to generate more creative solutions. This paper examines seven different crowdsourcing platforms in the public sector and demonstrates how they can promote and facilitate collaboration, creating bridges between diverse actors. The paper also discusses the barriers that have hampered the growth of these digital platforms in public projects in the past. These findings thus contribute to the improvement of conceptual frameworks of crowdsourcing platforms as enablers and facilitators, playing the role of intermediary between government and citizens, in collaborative governance.
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Index Terms
- Crowdsourcing platform acting as an intermediary role in Collaborative governance
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