research-article

Impacts of the Strength and Conformity of Social Norms on Well-Being: A Mixed-Method Study Among Hybrid Workers in Japan

Authors:

Wataru Akahori,

Naomi Yamashita,

Momoko Nakatani,

Masahiro WatanabeAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 870, Pages 1 - 17

https://doi.org/10.1145/3544548.3581383

Published: 19 April 2023 Publication History

Abstract

Previous studies have suggested that organizational social norms can positively affect employee well-being. However, such social norms have not been well developed during the post-COVID-19 transition to hybrid work, which combines office and remote work, and it is unclear how employees’ perceptions of social norms for hybrid work affect their well-being. In this study, we investigated the impact of social norms for hybrid work on the well-being of hybrid workers living in Japan through a mixed-method approach consisting of an online survey (n = 212) and semi-structured interviews (n = 20). The results indicate that hybrid workers who feel subject to strong social norms have lower well-being. Conversely, those who are more willing to conform to social norms have higher well-being. Given our findings, we discuss implications for the design of systems to help hybrid workers conform to organizational social norms and to improve their well-being.

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Cited By

Liu LVan Essen HEggen B(2024)Let Information Flow Into Awareness: A Design Space for Human-Like Experiences to Promote Informal Communication for Hybrid WorkProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661549(1666-1680)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661549
Akahori WYamashita NJamieson JNakatani MHashimoto RWatanabe M(2024)The Impact of Social Norms on Hybrid Workers’ Well-Being: A Cross-Cultural Comparison of Japan and the United StatesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641928(1-19)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641928

Index Terms

Impacts of the Strength and Conformity of Social Norms on Well-Being: A Mixed-Method Study Among Hybrid Workers in Japan
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

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Liu LVan Essen HEggen B(2024)Let Information Flow Into Awareness: A Design Space for Human-Like Experiences to Promote Informal Communication for Hybrid WorkProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661549(1666-1680)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661549
Akahori WYamashita NJamieson JNakatani MHashimoto RWatanabe M(2024)The Impact of Social Norms on Hybrid Workers’ Well-Being: A Cross-Cultural Comparison of Japan and the United StatesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641928(1-19)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641928

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