Work in Progress

Blockchain (not) for Everyone: Design Challenges of Blockchain-based Applications

Authors:

Jorge Saldivar,

Elena Martínez-Vicente,

Maria-Cruz Valiente,

Samer HassanAuthors Info & Claims

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 55, Pages 1 - 8

https://doi.org/10.1145/3544549.3585825

Published: 19 April 2023 Publication History

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

Blockchain (not) for Everyone: Design Challenges of Blockchain-based Applications

Pages 1 - 8

Abstract
Supplementary Material
References

Abstract

Upon its arrival, the Ethereum blockchain promised to introduce a new paradigm of Internet-based applications that would revolutionize multiple fields, from finance to IoT to the public sector. Until now, scientific efforts have been primarily focused on theoretical discussions about the implications of the technology and on technical proposals to improve and consolidate the underlying infrastructure, neglecting the experience of people using blockchain-based systems. However, for this technology to permeate the mainstream, blockchain technology should be easily accessible to the general public. This paper reports on evaluations conducted with first-time blockchain users of two Internet-mediated communities using prototype applications built on Ethereum. Results unveil that even users familiar with technology experienced severe difficulties using blockchain-based apps. Also, we saw how blockchain metaphors and transaction-mediated interactions challenge established mental models for modern applications, imposing heavy workloads on users. We conclude the paper by discussing design implications resulting from blockchain’s paradigm change.

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Cited By

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Peña-Calvin ASaldivar JArroyo JHassan S(2024)A Categorization of Decentralized Autonomous Organizations: The Case of the Aragon PlatformIEEE Transactions on Computational Social Systems10.1109/TCSS.2023.329925411:6(8143-8155)Online publication date: Dec-2024
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Afshan MWijayanayaka WKarunarathna D(2024)Adoption Barriers of Blockchain Technology in E commerce Platform - Developer Experience: Systematic Review of Literature2024 International Research Conference on Smart Computing and Systems Engineering (SCSE)10.1109/SCSE61872.2024.10550504(1-6)Online publication date: 4-Apr-2024
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Index Terms

Blockchain (not) for Everyone: Design Challenges of Blockchain-based Applications
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)

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cover image ACM Conferences

CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

3914 pages

ISBN:9781450394222

DOI:10.1145/3544549

Editors:
Albrecht Schmidt
LMU Munich, Germany
,
Kaisa Väänänen
Tampere University, Finland
,
Tesh Goyal
Google Research, USA
,
Per Ola Kristensson
University of Cambridge, UK
,
Anicia Peters
University of Namibia, Namibia

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Published: 19 April 2023

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Cited By

Njualem LPandey C(2025)An Exploratory Study About Integrating Enterprise Engineering Change Management into Blockchain TechnologyJournal of Theoretical and Applied Electronic Commerce Research10.3390/jtaer2001000620:1(6)Online publication date: 6-Jan-2025
https://doi.org/10.3390/jtaer20010006
Peña-Calvin ASaldivar JArroyo JHassan S(2024)A Categorization of Decentralized Autonomous Organizations: The Case of the Aragon PlatformIEEE Transactions on Computational Social Systems10.1109/TCSS.2023.329925411:6(8143-8155)Online publication date: Dec-2024
https://doi.org/10.1109/TCSS.2023.3299254
Afshan MWijayanayaka WKarunarathna D(2024)Adoption Barriers of Blockchain Technology in E commerce Platform - Developer Experience: Systematic Review of Literature2024 International Research Conference on Smart Computing and Systems Engineering (SCSE)10.1109/SCSE61872.2024.10550504(1-6)Online publication date: 4-Apr-2024
https://doi.org/10.1109/SCSE61872.2024.10550504
Singh BBasit Ur Rahim MHussain SRizwan MBali J(2024)Unravelling Ethical Dimensions in Blockchain Technology: A Comprehensive Analysis2024 4th Interdisciplinary Conference on Electrics and Computer (INTCEC)10.1109/INTCEC61833.2024.10603151(1-7)Online publication date: 11-Jun-2024
https://doi.org/10.1109/INTCEC61833.2024.10603151

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