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What Can You Do For Me? The Discoverability of Intelligent Assistant Skills

Published: 24 April 2023 Publication History

Abstract

A wide discrepancy exists between the range of available Intelligent Personal Assistant (IPA) skills and the range of skills users engage with regularly. One reason for this is the issue of low skill discoverability. From the literature, we understand that there are factors that can potentially enhance discoverability, such as context of use. The literature also signals that current discoverability strategies, which leverage such factors, are being challenged by users’ privacy concerns, and rapid skill growth. Mindful of these challenges, we explore the ways users naturally group IPA skills as a possible springboard for discoverability. Our preliminary findings suggest that grouping skills based on users’ functionality needs in different areas of life may be a viable direction toward advancing discoverability.

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Cited By

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  • (2024)The Explanation That Hits Home: The Characteristics of Verbal Explanations That Affect Human Perception in Subjective Decision-MakingProceedings of the ACM on Human-Computer Interaction10.1145/36870568:CSCW2(1-37)Online publication date: 8-Nov-2024
  • (2024)You Today, Better Tomorrow: Envisioning the Role of Conversation in Recommender Systems of the FutureACM Conversational User Interfaces 202410.1145/3640794.3665881(1-5)Online publication date: 8-Jul-2024

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      cover image ACM Conferences
      UbiComp/ISWC '22 Adjunct: Adjunct Proceedings of the 2022 ACM International Joint Conference on Pervasive and Ubiquitous Computing and the 2022 ACM International Symposium on Wearable Computers
      September 2022
      538 pages
      ISBN:9781450394239
      DOI:10.1145/3544793
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Published: 24 April 2023

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      Author Tags

      1. conversational agents
      2. discoverability
      3. skills
      4. voice interface

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      View all
      • (2024)The Explanation That Hits Home: The Characteristics of Verbal Explanations That Affect Human Perception in Subjective Decision-MakingProceedings of the ACM on Human-Computer Interaction10.1145/36870568:CSCW2(1-37)Online publication date: 8-Nov-2024
      • (2024)You Today, Better Tomorrow: Envisioning the Role of Conversation in Recommender Systems of the FutureACM Conversational User Interfaces 202410.1145/3640794.3665881(1-5)Online publication date: 8-Jul-2024

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