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UX research in the software industry: an investigation of long-term UX practices

Published: 19 October 2022 Publication History

Abstract

Software industry has sought to apply practices that provide a more meaningful User eXperience (UX) and help maintain a sustainable business. UX Research practices allows conducting research and evaluations with users from the application of methods and techniques. Some UX Research practices reveal longitudinal UX research actions (i.e., Long-Term UX) when they track products' use by users over time. The literature is scarce about studies that discuss the UX Research practices adopted by the software industry and their relationship with the different moments of product use (i.e., before, during, or after). Therefore, we surveyed the UX Research practices which are applied in software development in industry following the systematic literature review process. We selected 45 papers and conducted a qualitative analysis by applying coding techniques. As a result, we identify 38 practices which are classified into six categories, i.e. research planning, data collection with users, data analysis, design with research, organization and communication, and training for the research. Our findings show that 15 of 38 practices are related to Long-Term UX. We also identified the attitudes and needs of Long-Term UX experienced by the software industry.

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    IHC '22: Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems
    October 2022
    482 pages
    ISBN:9781450395069
    DOI:10.1145/3554364
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    Author Tags

    1. UX research
    2. long-term UX
    3. qualitative analysis
    4. software industry
    5. systematic literature review
    6. user eXperience

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    • (2024)We see You: Understanding Math Teachers from Brazilian Public Schools to Design Equitable Educational TechnologyRevista Brasileira de Informática na Educação10.5753/rbie.2024.364932(336-358)Online publication date: 5-Jul-2024
    • (2024)Which UX Research method or technique should I take? Assisting software startup professionals in making their choicesJournal on Interactive Systems10.5753/jis.2024.402815:1(762-789)Online publication date: 21-Jul-2024
    • (2024)Mind the Gap Between UX Data and Visualization Proposals: An Approach Emerged From the Grey Literature to Support the Analysis of User DissatisfactionProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702072(1-11)Online publication date: 7-Oct-2024

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