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From Environmental Monitoring to Mitigation Action: Considerations, Challenges, and Opportunities for HCI

Published: 11 November 2022 Publication History

Abstract

Noise pollution is among the most consistently cited and highest impact quality-of-life issues in major urban areas across the US, with more than 70 million people estimated to be exposed to noise levels considered harmful. While HCI and CSCW has a relatively rich history of engagement with monitoring such environmental concerns, e.g. through participatory sensing, prior research has not to our knowledge engaged with the process of municipal mitigation. In this paper we present research in this direction, connecting support for pervasive environmental monitoring with civic engagement in mitigation action. Having first identified and described the research space for this engagement, we present empirical data from an ongoing case study focused on two communities living with chronic problem noise. We probe the experiences of residents and representatives of different municipal organizations tasked with addressing their concerns. We find that making and drawing on records of noise is important to residents and authorities, that these groups have misaligned perceptions of how effective current reporting programs are, and that communication between them can be poor. We also find that noise is often one part of more complex issues. We then discuss our findings in light of prior research, and identify a model of civic sensing that highlights opportunities for HCI design and research including: supporting residents' coordinated actions and actions with municipal open data, mediating residents' and authorities' assessments of data quality, and supporting accountability and attributable mitigation action.

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      cover image Proceedings of the ACM on Human-Computer Interaction
      Proceedings of the ACM on Human-Computer Interaction  Volume 6, Issue CSCW2
      CSCW
      November 2022
      8205 pages
      EISSN:2573-0142
      DOI:10.1145/3571154
      Issue’s Table of Contents
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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 11 November 2022
      Published in PACMHCI Volume 6, Issue CSCW2

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      Author Tags

      1. digital civics
      2. environmental monitoring
      3. municipal noise mitigation
      4. participatory sensing

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      • (2024)Signs of the Smart City: Exploring the Limits and Opportunities of TransparencyProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641931(1-14)Online publication date: 11-May-2024
      • (2024)Intelligent Noise Mapping for Smart Cities: Solutions, Trends, and Research OpportunitiesIEEE Communications Magazine10.1109/MCOM.001.230053662:12(18-25)Online publication date: Dec-2024
      • (2023)AntiNoise: A Collaborative Sensing Network for Simultaneous Noise Pollution Monitoring and E-Health Management2023 IEEE International Conference on E-health Networking, Application & Services (Healthcom)10.1109/Healthcom56612.2023.10472374(113-118)Online publication date: 15-Dec-2023

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