research-article

Improving Non-Native Speakers' Participation with an Automatic Agent in Multilingual Groups

Authors:

Naomi Yamashita,

Yoshinari Shirai,

Susan R. FussellAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue GROUP

Article No.: 12, Pages 1 - 28

https://doi.org/10.1145/3567562

Published: 29 December 2022 Publication History

Abstract

Non-native speakers (NNS) often face challenges gaining the speaking floor in conversations with native speakers (NS) of a common language. To help NNS to contribute more, we developed a conversational agent that opens up the speaking floor either automatically, after NS have taken a certain number of consecutive speaking turns, or manually, upon NNS request. We compared these automatic and manual agents to a control condition in a laboratory study in which one NNS collaborated with two NS using English as a common language. Participants (N=48) communicated over video conferencing from separate locations in a research institution to collaborate on three survival tasks. Based on data gathered from the experiments, the automatic agent encouraged NNS to participate more, which previous studies had attempted but failed to achieve. Excerpts from group discussions further showed the crucial role of the automatic agent on NNS participation. Interview results suggested that while NNS appreciated the automatic agent's help to participation, NS perceived the agent's interruption as unfair because they thought all members were speaking equally, which was not the case. The mismatch in their perceptions further emphasizes the need to intervene, and we provide design implications based on the results.

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Index Terms

Improving Non-Native Speakers' Participation with an Automatic Agent in Multilingual Groups
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. HCI design and evaluation methods
      1. Laboratory experiments

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Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue GROUP

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DOI:10.1145/3578937

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Published: 29 December 2022

Published in PACMHCI Volume 7, Issue GROUP

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Yang CLi XNarumi TKuzuoka H(2024)Understanding and Influencing Responsibility Attribution when Experiencing Technical Issues in Video ConferencingProceedings of the ACM on Human-Computer Interaction10.1145/36870048:CSCW2(1-29)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687004
Duan WMcNeese NFreeman GLi L(2024)Mitigating Gender Stereotypes Toward AI Agents Through an eXplainable AI (XAI) ApproachProceedings of the ACM on Human-Computer Interaction10.1145/36869698:CSCW2(1-35)Online publication date: 8-Nov-2024
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Toxtli CCurtis CSavage S(2024)A Culturally-Aware AI Tool for Crowdworkers: Leveraging Chronemics to Support Diverse Work StylesProceedings of the ACM on Human-Computer Interaction10.1145/36868998:CSCW2(1-34)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686899
Li KGuan SLee D(2024)Towards Understanding and Characterizing the Arbitrage Bot Scam In the WildACM SIGMETRICS Performance Evaluation Review10.1145/3673660.365508852:1(89-90)Online publication date: 13-Jun-2024
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Liu QFang Z(2024)Learning the Optimal Control for Evolving Systems with Converging DynamicsProceedings of the ACM on Measurement and Analysis of Computing Systems10.1145/36560078:2(1-39)Online publication date: 29-May-2024
https://dl.acm.org/doi/10.1145/3656007
Li KGuan SLee DGaretto MMarin ACiucu FFanti GRighter R(2024)Towards Understanding and Characterizing the Arbitrage Bot Scam In the WildAbstracts of the 2024 ACM SIGMETRICS/IFIP PERFORMANCE Joint International Conference on Measurement and Modeling of Computer Systems10.1145/3652963.3655088(89-90)Online publication date: 10-Jun-2024
https://dl.acm.org/doi/10.1145/3652963.3655088
Li XLiu SZhou ZGuo BXu YYu Z(2024)EchoPFLProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36435608:1(1-22)Online publication date: 6-Mar-2024
https://dl.acm.org/doi/10.1145/3643560
Khaokaew YXue HSalim F(2024)MAPLEProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36435148:1(1-25)Online publication date: 6-Mar-2024
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Zhang QZhai JFang CLiu JSun WHu HWang Q(2024)Machine Translation Testing via Syntactic Tree PruningACM Transactions on Software Engineering and Methodology10.1145/364032933:5(1-39)Online publication date: 4-Jun-2024
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Chen WHu YSong WLiu YTorralba AMatusik W(2024)CAvatarProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36314247:4(1-24)Online publication date: 12-Jan-2024
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