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The End User Computing Satisfaction (EUCS) Model: Analysis User Satisfaction Tangerang Live Application

Published: 13 January 2023 Publication History

Abstract

The implementation of mobile government (m-Government) for the Tangerang city government is carried out by developing a digital application called Tangerang LIVE as an effort to improve services to the citizens of the city of Tangerang. Residents who have downloaded the application from the Google Play Store can access various services through features that are continuously being developed, including employment services, economic services, population services and information services. There has been no evaluation of the Tangerang Live application to determine the level of success of the information system based on the level of user satisfaction in accessing various services and information available in full of the aspect of format, information content along with accuracy and timeliness, ease of use and security aspects. For that purpose, this analytical study was conducted. The research data was obtained through the distribution of questionnaires randomly to 200 Tangerang city residents as application users during January 2022 and then statistically processed. The End User Computing Satisfaction (EUCS) model is used, through independent variables consisting of content, accuracy, format, ease of use, and security which are correlated with user satisfaction. The data collected was processed using Microsoft Excel and SEM-PLS using the SmartPLS 3.2.7 tool. The result of the 6 tested paths, H0 is accepted for 6 variables that affect the end-user satisfaction of the Tangerang LIVE application.

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cover image ACM Other conferences
SIET '22: Proceedings of the 7th International Conference on Sustainable Information Engineering and Technology
November 2022
398 pages
ISBN:9781450397117
DOI:10.1145/3568231
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 13 January 2023

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Author Tags

  1. Application
  2. SEM-PLS
  3. SmartPLS
  4. User Satisfaction
  5. m-Government

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SIET '22

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Overall Acceptance Rate 45 of 57 submissions, 79%

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