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A virtual coach with more or less empathy: impact on older adults' engagement to exercise

Published: 22 December 2023 Publication History

Abstract

This paper presents a study that assesses the effectiveness of Motivational Interviewing (MI) interventions on the engagement of adults over 50 years to do more physical activity. While MI's four step process may easily be adapted to online devices, modeling the MI approach based on empathy may be more challenging (as opposed to directive interviews in which the user is encouraged to adopt a favorable attitude from the outset). Three devices are compared: a non-directive MI-based website, a non-directive MI-based virtual agent and a directed MI-based one. Our results show that the non-directive virtual agent tends to be perceived as more empathetic and trustworthy than the directed one, and that it significantly raises the participants' self-efficacy to overcome barriers, and positively impacts intrinsic motivation. We discuss mentions several implications for the adaptation of MI to the context of ECA.

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  • (2024)Cognitive Planning for Persuasive Multimodal InteractionEngineering Multi-Agent Systems10.1007/978-3-031-71152-7_6(93-104)Online publication date: 16-Sep-2024

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cover image ACM Conferences
IVA '23: Proceedings of the 23rd ACM International Conference on Intelligent Virtual Agents
September 2023
376 pages
ISBN:9781450399944
DOI:10.1145/3570945
Publication rights licensed to ACM. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

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Published: 22 December 2023

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Author Tags

  1. conversational agent
  2. motivation
  3. motivational interviewing
  4. physical activity
  5. planning

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  • (2024)Cognitive Planning for Persuasive Multimodal InteractionEngineering Multi-Agent Systems10.1007/978-3-031-71152-7_6(93-104)Online publication date: 16-Sep-2024

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