Diva Smriti
ABSTRACT
Informal or family caregivers receive no professional training and are overburdened. The CSCW community has increasingly examined ways to support informal caregivers. However, the solutions have primarily focused on managing the negative emotions of informal caregivers. Informal caregivers go through a range of emotional experiences, which are often invisible to others. In this work, we aim to use the context of informal caregiving needs and experiences to understand how we can design future Artificial Intelligence (AI) systems for supporting emotion work. We conducted user studies and interviews to understand what informal caregivers perceive as emotion work in two caregiving contexts: parenting and Alzheimer’s Disease and Related Dementias (ADRD). Based on the findings, we propose a framework for generating design requirements for AI systems that support emotion work. Our work contributes to how we can design AI to support people’s practices that involve emotion work.
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Index Terms
- Bringing Emotions into Practice: A Framework for AI Design to Support Emotion Work
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