ABSTRACT
The differences in perceptions of shared accommodation among tourists from different cultural backgrounds are yet to be explored. This paper uses 235,000 reviews of Airbnb accommodation experiences of Chinese and foreign visitors to Hong Kong as research content, and uses Jaccard similarity coefficients to calculate the co-occurrence intensity of high-frequency words and network clustering. The team experimented on the corpus using the Latent Dirichlet allocation (LDA) model, optimizing and adapting to two languages. In addition, this study also combines LDA thematic models with sentiment analysis methods. The co-occurrence network revolves around "room" and "landlord", while other words are fragmented, and the distribution of nodes in the co-occurrence network is more balanced among foreign tourists' experience elements. In terms of accommodation characteristics, both Chinese and foreign tourists focus on the host-guest interaction before staying, the location during the stay, the internal facilities and the feeling of home, while foreign tourists will have differences in paying attention to the city characteristics. The difference in the importance of Chinese and foreign preferences based on sentiment analysis is evident, with location being the most important concern for Chinese and foreign tourists, internal facilities being the most important concern and preferred by domestic tourists, while international tourists are more likely to identify with the 'home feeling' of shared accommodation, and the willingness to repurchase is not evident among international tourists, while Chinese tourists are more likely to recommend and repurchase. The comparative research idea of the experience dimension difference of Chinese and foreign tourists to Hong Kong in shared accommodation is proposed in this paper, and the conclusion can provide reference for the implementation of relevant measures by the government and small enterprises.
- Alpert, M.I. 1971. Identification of Determinant Attributes: A Comparison of Methods. Journal of Marketing Research, 8 (2):184.Google ScholarCross Ref
- Belarmino, A., Whalen, E., Koh, Y., & Bowen, J.T. 2017. Comparing Guests’ Key Attributes of Peer-to-Peer Accommodations and Hotels: Mixed-Methods Approach. Current Issues in Tourism, 22 (1):1-7.Google ScholarCross Ref
- Belk, R. 2014. You are What You Can Access: Sharing and Collaborative Consumption Online. Journal of Business Research, 67 (8):1595-1600.Google ScholarCross Ref
- Blei, D.M., Ng, A.Y., & Jordan, M.I. 2003. Latent Dirichlet Allocation.:993-1022.Google Scholar
- Brandt, T., Bendler, J., & Neumann, D. 2017. Social Media Analytics and Value Creation in Urban Smart Tourism Ecosystems. Information & Management, 54 (6):703-713.Google ScholarCross Ref
- Bridges, J., & Vásquez, C. 2018. If Nearly All Airbnb Reviews are Positive, Does that Make them Meaningless? Current Issues in Tourism, 21 (18):2065-2083.Google ScholarCross Ref
- Cheng, M., & Zhang, G. 2019. When Western Hosts Meet Eastern Guests: Airbnb Hosts' Experience with Chinese Outbound Tourists. Annals of Tourism Research, 75:288-303.Google ScholarCross Ref
- Francesco, G., & Roberta, G. 2019. Cross-Country Analysis of Perception and Emphasis of Hotel Attributes. Tourism Management, 74:24-42.Google ScholarCross Ref
- Guttentag, D. 2015. Airbnb: Disruptive Innovation and the Rise of an Informal Tourism Accommodation Sector. Current Issues in Tourism, 18 (12):1192-1217.Google ScholarCross Ref
- Guttentag, D.A., & Smith, S.L.J. 2017. Assessing Airbnb as a Disruptive Innovation Relative to Hotels: Substitution and Comparative Performance Expectations. International Journal of Hospitality Management, 64:1-10.Google ScholarCross Ref
- Li, G., Law, R., Vu, H.Q., & Rong, J. 2013. Discovering the Hotel Selection Preferences of Hong Kong Inbound Travelers Using the Choquet Integral. Tourism Management, 36:321-330.Google ScholarCross Ref
- Lockyer, T. 2004. Weekend Accommodation–The Challenge: What are the Guests Looking for? Journal of Hospitality & Tourism Management, 11 (1):1-12.Google Scholar
- Mattila, A.S. 2000. The Impact of Culture and Gender On Customer Evaluations of Service Encounters. Journal of Hospitality & Tourism Research, 24 (2):263-273.Google ScholarCross Ref
- Mody, M.A., Suess, C., & Lehto, X. 2017. The Accommodation Experiencescape: A Comparative Assessment of Hotels and Airbnb. International Journal of Contemporary Hospitality Management, 29 (9):2377-2404.Google ScholarCross Ref
- Torres, E.N., Fu, X., & Lehto, X. 2014. Examining Key Drivers of Customer Delight in a Hotel Experience: A Cross-Cultural Perspective. International Journal of Hospitality Management, 36:255-262.Google ScholarCross Ref
- Tussyadiah, I.P., & Pesonen, J. 2016. Impacts of Peer-to-Peer Accommodation Use On Travel Patterns. Journal of Travel Research, 55 (8):1022-1040.Google ScholarCross Ref
- Tussyadiah, I.P., & Zach, F. 2017. Identifying Salient Attributes of Peer-to-Peer Accommodation Experience. Journal of Travel & Tourism Marketing, 34 (5):636-652.Google ScholarCross Ref
- [Xu, X. 2020. How Do Consumers in the Sharing Economy Value Sharing? Evidence From Online Reviews. Decision Support Systems, 128:113162.Google ScholarCross Ref
- Young, C.A., Corsun, D.L., & Xie, K.L. 2017. Travelers’ Preferences for Peer-to-Peer (P2P) Accommodations and Hotels. International Journal of Culture, Tourism and Hospitality Research, 11 (4):465-482.Google ScholarCross Ref
- Zhang, J. 2019. What'S Yours is Mine: Exploring Customer Voice On Airbnb Using Text-Mining Approaches. Journal of Consumer Marketing, 36 (5):655-665.Google ScholarCross Ref
- Zhang, Z., Li, H., & Law, R. 2015. Differences and Similarities in Perceptions of Hotel Experience: The Role of National Cultures. Journal of Travel & Tourism Marketing, 32 (sup1):S2-S14.Google ScholarCross Ref
- Zhang, Z., Ye, Q., Zhang, Z., & Li, Y. 2011. Sentiment Classification of Internet Restaurant Reviews Written in Cantonese. Expert Systems with Applications, 38 (6):7674-7682.Google ScholarDigital Library
- [Zhu, Y., Cheng, M., Wang, J., Ma, L., & Jiang, R. 2019. The Construction of Home Feeling by Airbnb Guests in the Sharing Economy: A Semantics Perspective. Annals of Tourism Research, 75:308-321.Google ScholarCross Ref
- Rui, C, Bin, L, Min, L, Ruina, S. 2021. Predicting Prices and Analyzing Features of Online Short-Term Rentals Based on XGBoost. Data Analysis and Knowledge Discovery, 5(06), 51-65Google Scholar
- Shuang, D, Qiuju, W. 2019. LDA−based Tourist Perception Dimension Recognition:Research Framework and Empirical Research———Taking the National Mine Park as an Example. Journal of Beijing Union University( Humanities and Social Sciences), 17(02), 42-49. doi: 10.16255/j.cnki.11-5117c.2019.0030Google Scholar
- Yan, J, Hong, X, Ming, X. 2017. Experience of Tourist Markrt in The Commercial Home Enterprises: From Constructive Authenticity to xistential Authenticity. Human Geography, 32(06), 129-136. doi: 10.13959/j.issn.1003-2398.2017.06.016Google Scholar
- Nao, L, ZongYan, X. 2017. Topic Classification of Tourist Online Reviews Based on LDA: The Case of the Forbidden City, Beijing. Case Study, 3(03), 55-63Google Scholar
- Chenchen, L. Renjie, L. 2020, Tourism destination image perception analysis based on the Latent Dirichlet Allocation model and dominant semantic dimensions:A case of the Old Town of Lijiang. Progress in Geography, 39(04), 614-626Google ScholarCross Ref
- Yi, L, Jigang, B. 2017. Sentimental Features of Chinese Outbound Tourists in Australia: Big-data Based Content Analysis. Tourism Tribune, 32(05), 46-58Google Scholar
- Liu, Y, Jibao G. 2017. Exploring emotion methods of tourism destination evaluation: A big-data approach. Geographical Research, 36(06), 1091-1105Google Scholar
- Tao, M, Chang, H. 2019. Study on Customers'Multiple Interaction and Citizenship Behavior Intention in the Sharing Economy: The Perspective of Psychological Ownership. Tourism Tribune, 34(07), 85-97. doi: 10.19765/j.cnki.1002-5006.2019.07.014Google Scholar
- Guanghui, Y, Tong, X. 2021. Analyzing Evolution of City Tourism Portraits with Multi-Dimensional Features and LDA Model. Data Analysis and Knowledge Discovery, 4(11), 121-130Google Scholar
- Yingmei, Y, Xiangmin, Z. 2017. Research on Interaction Ritual Chains in Sharing Accommodation. Journal of Huaqiao University(Philosophy & Social Sciences), No.120(03), 90-98. doi: 10.16067/j.cnki.35-1049/c.2017.03.007Google Scholar
- Youyin, Z. Jing, G. 2015. Analysis of British Tourists Hotel Property Perception Based on Perceptual Mapping. Tourism Forum, 8(03), 8-13. doi: 10.15962/j.cnki.tourismforum. 201503028Google Scholar
Recommendations
Research on Multi-document Summarization Based on LDA Topic Model
IHMSC '14: Proceedings of the 2014 Sixth International Conference on Intelligent Human-Machine Systems and Cybernetics - Volume 02Compared with VSM (Vector Space Model) and graph-ranking models, LDA (Latent Dirichlet Allocation) Model can discover latent topics in the corpus and latent topics are beneficial to use sentence-ranking mechanisms to form a good summary. In the paper, ...
Neutral or Negative?: Sentiment Evaluation in Reviews of Hosting Services
WebMedia '18: Proceedings of the 24th Brazilian Symposium on Multimedia and the WebSharing economy represents activities between people to obtain, provide, or share access to goods and services, coordinated by online services. Airbnb and Couchsurfing are examples of sharing economy, where users offer hosting service in their own ...
The Comparative Study on Financial Service Trade in East Asian Countries
ICEE '12: Proceedings of the 2012 3rd International Conference on E-Business and E-Government - Volume 05This article has briefly introduced the present situation of financial service trade in China, Japan, Korea and five major ASEAN countries(Singapore, Malaysia, Philippines, Vietnam and Indonesia), and then it has particularly analyzed these eight East ...
Comments