Myungjung Kwon
ABSTRACT
Despite the rapid growth of digital innovation in U.S. local governments, little research has examined why some local governments adopt and experiment with innovations to improve their services while others lag in innovation. To address this gap in the literature, this study analyzes digital innovation use in California's local governments. The data in the study was obtained from the Digital Innovation Survey conducted by this study in 2022. This survey explored the factors related to digital innovation use in California city governments. This study analyzed cases of digital innovation in California cities through descriptive analysis. The findings from this research have local government management implications, including explaining the factors that enhance the effectiveness of digital innovations. In addition, policy implications for digital innovation can be derived from the study results. These implications can be customized to citizen demands, solutions for intercity digital literacy, and improved budgets and systems required for innovation.
- De Vries, H., Tummers, L., &Bekkers, V. 2018. The diffusion and adoption of public sector innovations: A meta-synthesis of the literature. Perspectives on Public Management and Governance, 1, 3, 159-176.https://doi.org/10.1093/ppmgov/gvy001Google Scholar
Cross Ref
- Rittel, H. W. J., & Webber, M. M. 1973. Dilemmas in a general theory of planning. Policy Sciences, 4,2, 155–169.https://doi.org/10.1007/BF01405730Google ScholarCross Ref
- Cinar, E., Trott, P., & Simms, C. 2019. A systematic review of barriers to public sector innovation process. Public Management Review, 21, 2, 264-290.https://doi.org/10.1080/14719037.2018.1473477Google ScholarCross Ref
- Clausen, T. H., Demircioglu, M. A., &Alsos, G. A. 2020. Intensity of innovation in public sector organizations: The role of push and pull factors. Public Administration, 98, 1, 159-176.https://doi.org/10.1111/padm.12617Google ScholarCross Ref
- Demircioglu, M. A., &Audretsch, D. B. 2017. Conditions for innovation in public sector organizations. Research policy, 46, 9,1681-1691.https://doi.org/10.1016/j.respol.2017.08.004Google ScholarCross Ref
- Janssen, M., & Van Der Voort, H. 2016. Adaptive governance: Towards a stable, accountable and responsive government. Government Information Quarterly, 33, 1,1-5.https://doi.org/10.1016/j.giq.2016.02.003Google ScholarCross Ref
- Hong, S., Kim, S. H., & Kwon, M. 2022. Determinants of digital innovation in the public sector. Government Information Quarterly, 39, 4, 101723.https://doi.org/10.1016/j.giq.2022.101723Google ScholarCross Ref
- Norris, P. 2001. Digital divide: Civic engagement, information poverty, and the internet worldwide. Cambridge University Press.https://doi.org/10.22230/cjc.2003v28n1a1352Google ScholarCross Ref
- Fountain, J. 2004. Building the virtual state. Brookings Institution Press.Google Scholar
- Schmookler, J. 1966. Invention and Economic Growth. Cambridge, MA: Harvard University Press. https://doi.org/10.4159/harvard.9780674432833Google ScholarCross Ref
- OECD. 2019. Enhancing the contribution of digitalization to the smart cities of the future. OECD.Google Scholar
- Kleinman, M. 2016. Cities, Data and Digital Innovation, IMFG Papers on Municipal Finance and Governance, https://munkschool.utoronto.ca/imfg/uploads/338/imfgpaper_no24_citiesdatadigitalinnovation_markklein man_feb_10_2016.pdf. https://hdl.handle.net/1807/81216Google Scholar
- Miller, B. 2015. California Cities Turn to Internet of Things to Solve Parking, Traffic Problems. Retrieved from https://www.govtech.com/fs/california-cities-turn-to-internet-of-things-to-solve-parking-traffic-problems.html.Google Scholar
- B´elanger, F., & Carter, L. 2009. The impact of the digital divide on e-government use. Communications of the ACM, 52, 4, 132–135.https://doi.org/10.1016/j.giq.2016.08.007Google ScholarDigital Library
- Bonfadelli, H. 2002. The internet and knowledge gaps: A theoretical and empirical investigation. European Journal of Communication, 17, 1, 65–84.https://doi.org/10.1177/0267323102017001607Google ScholarCross Ref
- Dugdale, A., Daly, A., Papandrea, F., &Maley, M. 2005. Accessing e-government: Challenges for citizens and organizations. International Review of Administrative Sciences, 71, 1, 109–118.https://doi.org/10.1177/0020852305051687Google ScholarCross Ref
- Thomas, J. C., &Streib, G. 2005, E-democracy, e-commerce, and e-research: Examining the electronic ties between citizens and governments. Administration and Society, 37, 3,259–280.https://doi.org/10.1177/0095399704273212Google ScholarCross Ref
- Gauld, R., Goldfinch, S., & Horsburgh, S. 2010. Do they want it? Do they use it? The ‘demand-side'of e-government in Australia and New Zealand. Government Information Quarterly, 27, 2,177–186.https://doi.org/10.1016/j.giq.2009.12.002Google ScholarCross Ref
- Goldfinch, S., Gauld, R., &Herbison, P. 2009. The participation divide? Political participation, trust in Government, and E-government in Australia and New Zealand. Australian Journal of Public Administration, 68, 3,333–350.https://doi.org/10.1111/j.1467-8500.2009.00643.xGoogle ScholarCross Ref
- Jun, K. N., &Weare, C. 2011. Institutional motivations in the adoption of innovations: The case of e-government. Journal of Public Administration Research and Theory, 21, 3,495–519.https://doi.org/10.1093/jopart/muq020Google ScholarCross Ref
Index Terms
- Exploring Digital Innovations in California City Government
Recommendations
Embracing digital innovation in incumbent firms: how volvo cars managed competing concerns
Past research provides instructive yet incomplete answers as to how incumbent firms can address competing concerns as they embrace digital innovation. In particular, it offers only partial explanations of why different concerns emerge, how they manifest,...
Organizational readiness for digital innovation: Development and empirical calibration of a construct
AbstractThe advent and proliferation of digital technologies purport to increase the innovation potential of most organizations. However, approximately 90% of new ideas never convert to new product or service deliveries because of the lack of ...
Exploring Digital Innovation Paths in Healthcare: The Case of a Large Swedish Healthcare Organization
Electronic GovernmentAbstractDigital innovation has been advocated as bringing new opportunities to organizations. At the same time, here is still a gap of empirical research on the paths, i.e., choices in directions manifested over time, of digital innovation in public ...
Comments