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Facilitating the Problems that lie within the Solutions using Conversational AI: A Case Study of Post-2021 Afghanistan

Published: 11 July 2023 Publication History

Abstract

Conversational Artificial Intelligence (CAI) has revolutionized human communication by enabling social and problem-solving conversations using natural language processing and generation technologies. However, while CAI-powered discussion platforms like D-Agree have been effective in promoting online discussions, general consensus facilitation policies have limitations in identifying the problems within proposed solutions. To address this issue, we propose a new facilitation policy in which the CAI interacts with the author of proposed solutions while raising the possibility of issues within the proposed solutions. We conduct experiments in a real-life setting in post-2021 Afghanistan, which demonstrate that the proposed approach is effective in collecting a higher number of objections raised for proposed solutions compared to the previous facilitation approach used in D-Agree.

References

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Vinuesa, Ricardo, Hossein Azizpour, Iolanda Leite, Madeline Balaam, Virginia Dignum, Sami Domisch, Anna Felländer, Simone Daniela Langhans, Max Tegmark, and Francesco Fuso Nerini. 2020. The role of artificial intelligence in achieving the Sustainable Development Goals. Nature Communications 11, 1, 233.
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Ito, Takayuki, Rafik Hadfi, and Shota Suzuki. 2022. An Agent that Facilitates Crowd Discussion: A Crowd Discussion Support System based on an Automated Facilitation Agent. Group Decision and Negotiation Journal 31, 1, 621-647.
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Hadfi, Rafik, Jawad Haqbeen, Sofia Sahab, and Takayuki Ito. 2021. Argumentative Conversational Agents for Online Discussions. Journal of Systems Science and Systems Engineering 30, 1, 450:464.
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Wyss, Dominik, and Simon Beste.2017. Artificial facilitation: Promoting collective reasoning within asynchronous discussions. Journal of Information Technology & Politics 14, 3, 214-23.
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Haqbeen, Jawad, Sofia Sahab, Takayuki Ito, and Paola Rizzi. 2021. Using decision support system to enable crowd identify neighborhood issues and its solutions for policy makers: An online experiment at Kabul municipal level. Sustainability 13, 10, 5453.
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Haqbeen, Jawad, Sofia Sahab, and Takayuki Ito. 2022. How did discourse shift among Afghan citizens during the fall of republic: Early insights using conversational AI platform. In Proceedings of the DG. O 2022: The 23rd Annual International Conference on Digital Government Research, 480-482.

Cited By

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  • (2024)From Interactive Idea Development to Solution Planning: An AI-assisted Discussion Facilitation Timeline for Collaborative PlanningProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3659120(1026-1029)Online publication date: 11-Jun-2024
  • (2024)Assessing the Impact of AI-mediation on Changing Extreme Perception in Online Discussion: Post-Intervention Responses in Post-2021 AfghanistanProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657093(312-320)Online publication date: 11-Jun-2024
  • (2024)Comparison of Best Paper Award selection between program committee members and attendees: Case of an international conference2024 IEEE/ACIS 9th International Conference on Big Data, Cloud Computing, and Data Science (BCD)10.1109/BCD61269.2024.10743083(65-72)Online publication date: 16-Jul-2024

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Published In

cover image ACM Other conferences
dg.o '23: Proceedings of the 24th Annual International Conference on Digital Government Research
July 2023
711 pages
ISBN:9798400708374
DOI:10.1145/3598469
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 11 July 2023

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Author Tags

  1. Afghanistan
  2. Conversational AI
  3. consensus building
  4. consensus facilitation policy
  5. online forum
  6. problem-solving conversations
  7. social conversations

Qualifiers

  • Poster
  • Research
  • Refereed limited

Funding Sources

  • JST CREST
  • JSPS KAKENHI

Conference

dg.o 2023
dg.o 2023: Digital government and solidarity
July 11 - 14, 2023
Gda?sk, Poland

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

View all
  • (2024)From Interactive Idea Development to Solution Planning: An AI-assisted Discussion Facilitation Timeline for Collaborative PlanningProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3659120(1026-1029)Online publication date: 11-Jun-2024
  • (2024)Assessing the Impact of AI-mediation on Changing Extreme Perception in Online Discussion: Post-Intervention Responses in Post-2021 AfghanistanProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657093(312-320)Online publication date: 11-Jun-2024
  • (2024)Comparison of Best Paper Award selection between program committee members and attendees: Case of an international conference2024 IEEE/ACIS 9th International Conference on Big Data, Cloud Computing, and Data Science (BCD)10.1109/BCD61269.2024.10743083(65-72)Online publication date: 16-Jul-2024

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