Adventures in Teams Calls: Developing training on a short timeline to support IU's Teams Phone migration

In early 2023, IT Training was asked to develop training on Teams Phone to help support the Teams Calls migration at Indiana University. Specifically, the Telecom team was looking for several short videos demonstrating how to complete common tasks using Teams Phone, as well as a webinar that covered the basics of how to find and use phone features in Teams. While there had been talk of migrating from Skype for Business to Teams for IU's office telephony for a few years, we found out in late December of 2022 that the migration was due to start during the spring semester of 2023 – and in mid-January of 2023, we learned that migrations were going to start in mid-February, which resulted in a timeline of one month (give or take) to script and develop 11 training videos and outline a webinar. This poster presentation will walk you through my adventures in developing training content to support the Teams Calls migration, including what turned out to be 15 short videos and a webinar that served double-duty as an in-person training session.