The Development of Competencies for Use in Online Learning During the Covid-19 Pandemic: Insights from the hospitality management degree program at the Universidad Panamericana, Mexico City campus

This study aims to comparatively analyze students and professors' perceptions regarding the development of competencies through the online format of a bachelor's degree program in hospitality management during three semesters of stay-at-home learning. The goal is to understand whether the tools and teaching resources used by faculty adequately met the objectives of the bachelor program, which has as one of its main objectives the development of competencies. Using the two variables from the TAM Model (i.e., perceived ease of use and perceived usefulness) and the types of technological resources that students and professors used, we found both groups saw the accessibility and ease of use of technological tools as simple and believe that they are useful or very useful for learning. Likewise, they agree that teamwork and change management were the competences they most developed during the pandemic, which play an important role in digital literacy.