Abstract
With the shift to hybrid meetings in work spaces, there is an increasing need to create a more inclusive hybrid meeting experience where people meeting together in a room interact with those joining remotely. This paper describes a design exploration, implementation, and evaluation of Perspectives, a novel hybrid meeting system that aimed to create an inclusive and equitable space for hybrid meetings. Perspectives digitally composites everyone into a virtual room so that each person has a unique but spatially consistent viewpoint into the meeting. The user study compared Perspectives with three commercially available UX designs for hybrid meetings: Gallery, Together Mode, and Front Row. Results from this study revealed key benefits of Perspectives, including supporting natural interactions, creating a strong sense of co-presence, and reducing cognitive load. Results from the study also helped iterate on the design principles of Perspectives, which offer important insights on supporting hybrid meetings.
- Cevat Giray Aksoy, Jose Maria Barrero, Nicholas Bloom, Steven J. Davis, Mathias Dolls, and Pablo Zarate. 2022. Working from Home Around the World. https://doi.org/10.3386/w30446Google ScholarCross Ref
- Jeremy N Bailenson. 2021. Nonverbal overload: A theoretical argument for the causes of Zoom fatigue. Technology, Mind, and Behavior, Vol. 2, 1 (2021), 1--6.Google ScholarCross Ref
- Nicholas Bloom, Ruobing Han, and James Liang. 2022. How Hybrid Working From Home Works Out. https://doi.org/10.3386/w30292Google ScholarCross Ref
- Nathan Bos, N Sadat Shami, Judith S Olson, Arik Cheshin, and Ning Nan. 2004. In-group/out-group effects in distributed teams: an experimental simulation. In Proceedings of the 2004 ACM conference on Computer supported cooperative work. 429--436.Google ScholarDigital Library
- Nathan D Bos, Ayse Buyuktur, Judith S Olson, Gary M Olson, and Amy Voida. 2010. Shared identity helps partially distributed teams, but distance still matters. In Proceedings of the 16th ACM international conference on Supporting group work. 89--96.Google ScholarDigital Library
- Jose Eurico de Vasconcelos Filho, Kori M Inkpen, and Mary Czerwinski. 2009. Image, appearance and vanity in the use of media spaces and video conference systems. In Proceedings of the ACM 2009 international conference on Supporting group work. 253--262.Google ScholarDigital Library
- Debbie Chew, Mahsa Azizi. 2022. The state of video conferencing 2022. https://www.dialpad.com/blog/video-conferencing-report/.Google Scholar
- Nicola Döring, Katrien De Moor, Markus Fiedler, Katrin Schoenenberg, and Alexander Raake. 2022. Videoconference Fatigue: A Conceptual Analysis. International Journal of Environmental Research and Public Health, Vol. 19, 4 (Feb. 2022), 2061. https://doi.org/10.3390/ijerph19042061Google ScholarCross Ref
- engadget. 2006. Cisco's TelePresence Meeting does video meetings in ultra-HD. https://www.engadget.com/2006--10--23-ciscos-telepresence-meeting-does-video-meetings-in-ultra-hd.html/.Google Scholar
- Thomas Erickson and Wendy A Kellogg. 2000. Social translucence: an approach to designing systems that support social processes. ACM transactions on computer-human interaction (TOCHI), Vol. 7, 1 (2000), 59--83.Google ScholarDigital Library
- Denae Ford, Margaret-Anne Storey, Thomas Zimmermann, Christian Bird, Sonia Jaffe, Chandra Maddila, Jenna L Butler, Brian Houck, and Nachiappan Nagappan. 2021. A tale of two cities: Software developers working from home during the covid-19 pandemic. ACM Transactions on Software Engineering and Methodology (TOSEM), Vol. 31, 2 (2021), 1--37.Google ScholarDigital Library
- Google Meet Help. 2022. How to view people in Google Meet. https://support.google.com/meet/answer/9292749.Google Scholar
- Jens Emil Grønbæk, Banu Saatcc i, Carla F Griggio, and Clemens Nylandsted Klokmose. 2021. MirrorBlender: Supporting Hybrid Meetings with a Malleable Video-Conferencing System. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. 1--13.Google Scholar
- Hewlett Packet Development Company. 2008. HP Halo Collaboration Meeting Room. https://www.hp.com/hpinfo/newsroom/press_kits/2008/halo/ds_halo-meetingroom.pdf/.Google Scholar
- Rikuto Iitsuka, Ikkaku Kawaguchi, Buntarou Shizuki, and Shin Takahashi. 2021. Multi-party Video Conferencing System with Gaze Cues Representation for Turn-Taking. In International Conference on Collaboration Technologies and Social Computing. Springer, 101--108.Google Scholar
- Kori Inkpen, Rajesh Hegde, Mary Czerwinski, and Zhengyou Zhang. 2010. Exploring spatialized audio & video for distributed conversations. In Proceedings of the 2010 ACM conference on Computer supported cooperative work. 95--98.Google ScholarDigital Library
- Tomoo Inoue, Ken-ichi Okada, and Yutaka Matsushita. 1997. Integration of face-to-face and video-mediated meetings: HERMES. In Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge. 405--414.Google ScholarDigital Library
- J Johnson. 1999. A field study of partially distributed group support. In Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers. IEEE, 9--pp.Google ScholarCross Ref
- Brennan Jones, Yaying Zhang, Priscilla NY Wong, and Sean Rintel. 2021. Belonging there: VROOM-ing into the uncanny valley of XR telepresence. Proceedings of the ACM on Human-Computer Interaction, Vol. 5, CSCW1 (2021), 1--31.Google ScholarDigital Library
- Tuomas Kantonen, Charles Woodward, and Neil Katz. 2010. Mixed reality in virtual world teleconferencing. In 2010 IEEE Virtual Reality Conference (VR). IEEE, 179--182.Google ScholarDigital Library
- Demetrios Karis, Daniel Wildman, and Amir Mané. 2016. Improving remote collaboration with video conferencing and video portals. Human-Computer Interaction, Vol. 31, 1 (2016), 1--58.Google ScholarDigital Library
- Peter Gall Krogh, Marianne Graves Petersen, Kenton O'Hara, and Jens Emil Grønbæk. 2017. Sensitizing concepts for socio-spatial literacy in HCI. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. 6449--6460.Google ScholarDigital Library
- Kristine M. Kuhn. 2022. The constant mirror: Self-view and attitudes to virtual meetings. Computers in Human Behavior, Vol. 128 (March 2022), 107110. https://doi.org/10.1016/j.chb.2021.107110Google ScholarDigital Library
- Amanda Lacy, Seth Polsley, Samantha Ray, and Tracy Hammond. 2022. A Seat at the Virtual Table: Emergent Inclusion in Remote Meetings. Proc. ACM Hum.-Comput. Interact., Vol. 6, CSCW2, Article 426 (nov 2022), 20 pages.Google ScholarDigital Library
- Min Kyung Lee and Leila Takayama. 2011. " Now, i have a body" uses and social norms for mobile remote presence in the workplace. In Proceedings of the SIGCHI conference on human factors in computing systems. 33--42.Google ScholarDigital Library
- Paul Luff, Hideaki Kuzuoka, Christian Heath, Keiichi Yamazaki, and Jun Yamashita. 2009. Creating Assemblies in Media Space: Recent Developments in Enhancing Access to Workspaces. In Media Space 20 Years of Mediated Life, Steve Harrison (Ed.). Springer London, London, 27--55. https://doi.org/10.1007/978--1--84882--483--6_4Google ScholarCross Ref
- Mary Jo Foley. 2022. Microsoft starts rolling out Teams 'Front Row' view for better hybrid meetings. https://www.zdnet.com/article/microsoft-starts-rolling-out-teams-front-row-view-for-better-hybrid-meetings/.Google Scholar
- Microsoft 365 Blog. 2020. Reimagining virtual collaboration for the future of work and learning. https://www.microsoft.com/en-us/microsoft-365/blog/2020/07/08/reimagining-virtual-collaboration-future-work-learning/.Google Scholar
- Microsoft 365 Support. 2022. Customize your meeting view. https://support.microsoft.com/en-us/office/customize-your-meeting-view-95aaeaf8-0f22--46cf-a6f9--34ca9b04a1b2.Google Scholar
- Osamu Morikawa and Takanori Maesako. 1998. HyperMirror: toward pleasant-to-use video mediated communication system. In Proceedings of the 1998 ACM conference on Computer supported cooperative work. 149--158.Google ScholarDigital Library
- Hidenobu Nagata, Dan Mikami, Hiromu Miyashita, Keigo Wakayama, and Hideaki Takada. 2017. Virtual reality technologies in telecommunication services. Journal of Information Processing, Vol. 25 (2017), 142--152.Google ScholarCross Ref
- Mamoun Nawahdah and Tomoo Inoue. 2012. Building a high realistic media space by superimposing a remote person's figure on the local view. In Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD). IEEE, 416--422.Google ScholarCross Ref
- Thomas Neumayr, Hans-Christian Jetter, Mirjam Augstein, Judith Friedl, and Thomas Luger. 2018. Domino: A descriptive framework for hybrid collaboration and coupling styles in partially distributed teams. Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW (2018), 1--24.Google ScholarDigital Library
- Kenton O'hara, Jesper Kjeldskov, and Jeni Paay. 2011. Blended interaction spaces for distributed team collaboration. ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 18, 1 (2011), 1--28.Google ScholarDigital Library
- Ken-Ichi Okada, Fumihiko Maeda, Yusuke Ichikawaa, and Yutaka Matsushita. 1994. Multiparty videoconferencing at virtual social distance: MAJIC design. In Proceedings of the 1994 ACM conference on Computer supported cooperative work. 385--393.Google ScholarDigital Library
- Linda Plotnick, Starr Roxanne Hiltz, and Robin Privman. 2016. Ingroup dynamics and perceived effectiveness of partially distributed teams. IEEE Transactions on Professional Communication, Vol. 59, 3 (2016), 203--229.Google ScholarCross Ref
- Alexander Raake, Markus Fiedler, Katrin Schoenenberg, Katrien De Moor, and Nicola Döring. 2022. Technological Factors Influencing Videoconferencing and Zoom Fatigue. arXiv:2202.01740 [cs] (Feb. 2022). http://arxiv.org/abs/2202.01740 arXiv: 2202.01740.Google Scholar
- Banu Saatcc i, Kaya Akyüz, Sean Rintel, and Clemens Nylandsted Klokmose. 2020. (Re) Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design. Computer Supported Cooperative Work (CSCW), Vol. 29, 6 (2020), 769--794.Google ScholarDigital Library
- Banu Saatcc i, Roman R"adle, Sean Rintel, Kenton OHara, and Clemens Nylandsted Klokmose. 2019. Hybrid Meetings in the Modern Workplace: Stories of Success and Failure. In International Conference on Collaboration and Technology. Springer, 45--61.Google Scholar
- Abigail Sellen, Bill Buxton, and John Arnott. 1992. Using spatial cues to improve videoconferencing. In Proceedings of the SIGCHI conference on Human factors in computing systems. 651--652.Google ScholarDigital Library
- Frank Steinicke, Nale Lehmann-Willenbrock, and Annika Luisa Meinecke. 2020. A first pilot study to compare virtual group meetings using video conferences and (immersive) virtual reality. In Symposium on Spatial User Interaction. 1--2.Google ScholarDigital Library
- Katherine M Tsui, Munjal Desai, Holly A Yanco, and Chris Uhlik. 2011. Exploring use cases for telepresence robots. In 2011 6th ACM/IEEE International Conference on Human-Robot Interaction (HRI). IEEE, 11--18.Google ScholarDigital Library
- Gina Venolia, John Tang, Ruy Cervantes, Sara Bly, George Robertson, Bongshin Lee, and Kori Inkpen. 2010. Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 1049--1058.Google ScholarDigital Library
- Gina Venolia, John C Tang, Kori Inkpen, and Baris Unver. 2018. Wish you were here: being together through composite video and digital keepsakes. In Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services. 1--11.Google ScholarDigital Library
- Webex Help Center. 2022. Switch your view in Webex Meetings, Webex Webinars, and Webex Events (classic). https://help.webex.com/en-us/article/dy3xzq/Switch-your-view-in-Webex-Meetings,-Webex-Webinars,-and-Webex-Events-(classic).Google Scholar
- Jacob O Wobbrock, Leah Findlater, Darren Gergle, and James J Higgins. 2011. The aligned rank transform for nonparametric factorial analyses using only anova procedures. In Proceedings of the SIGCHI conference on human factors in computing systems. 143--146.Google ScholarDigital Library
- Naomi Yamashita, Keiji Hirata, Shigemi Aoyagi, Hideaki Kuzuoka, and Yasunori Harada. 2008. Impact of seating positions on group video communication. In Proceedings of the 2008 ACM conference on Computer supported cooperative work. 177--186.Google ScholarDigital Library
- Zoom Blog. 2021. Introducing Immersive View, A Fun New Way to Meet. https://blog.zoom.us/introducing-zoom-immersive-view/.Google Scholar
- Zoom Support. 2022. Adjusting your video layout during a virtual meeting. https://support.zoom.us/hc/en-us/articles/201362323-Adjusting-your-video-layout-during-a-virtual-meeting.Google Scholar
Index Terms
- Perspectives: Creating Inclusive and Equitable Hybrid Meeting Experiences
Recommendations
Distributed wikis: a survey
'Distributed wiki' is a generic term covering various systems, including 'peer-to-peer wiki', 'mobile wiki', 'offline wiki', 'federated wiki' and others. Distributed wikis distribute their pages among the sites of autonomous participants to address ...
Design charrettes as pedagogical method in a multimedia design course
SIGDOC '09: Proceedings of the 27th ACM international conference on Design of communicationCommunication design students working in new media or digital media fields require training in the design process to create powerful and professional projects. However, even though collaborative design work is common in media industries, many graduate ...
"Local Remote" Collaboration: Applying Remote Group AwarenessTechniques to Co-located Settings
CSCW'15 Companion: Proceedings of the 18th ACM Conference Companion on Computer Supported Cooperative Work & Social ComputingCo-located environments have long been considered ideal for many types of group work, such as planning, decision-making, and design, since they provide a rich communication environment (e.g. delay-free voice communication, face-to-face interaction, eye ...
Comments