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The Use and Non-Use of Technology During Hurricanes

Published: 04 October 2023 Publication History

Abstract

Hurricanes can cause catastrophic damage; it is critical for those affected to access information about conditions, loved ones, and resources. Prior work in the HCI and CSCW communities has focused on how social media can be vital during natural disasters; non-social media technologies have been under-researched. To understand how technology other than social media can support or harm people during crises, we explore hurricane survivors' use and disuse of multiple kinds of technologies in online surveys with 138 US participants. We find substantial technology use supporting survivors' comfort and safety other than social media. We also observe that designing technologies for high-resource environments--as with many mainstream apps--causes users to decrease use of potentially critical technologies during utility outages, which are common during hurricanes. With themes of both (a) broad technology use and (b) conditions preventing technology use, we make recommendations for technical design, policy, and research to empower communities susceptible to hurricanes.

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cover image Proceedings of the ACM on Human-Computer Interaction
Proceedings of the ACM on Human-Computer Interaction  Volume 7, Issue CSCW2
CSCW
October 2023
4055 pages
EISSN:2573-0142
DOI:10.1145/3626953
Issue’s Table of Contents
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 04 October 2023
Published in PACMHCI Volume 7, Issue CSCW2

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  1. crisis informatics
  2. human computer interaction
  3. non-use

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