The Impact of the Quality of Doctor-Patient Communication on Patients' Self-Disclosure in WeChat Groups: The Chain-Mediating Roles of Trust in Doctors and Psychological Safety
Authors: 
Yan Yin, Jie ZhouAuthors Info & Claims
Yan Yin, Jie ZhouAuthors Info & ClaimsPages 97 - 105
Abstract
WeChat groups have been created by many hospitals to improve doctor-patient communication. This is a new method for patients and doctors to communicate. In this study, we send questionnaires to 512 patients in doctor-patient WeChat groups, investigate the relationship between the quality of doctor-patient communication and the patients' self-disclosure, and then examine the chain-mediating roles of patients' trust in doctors and psychological safety. The findings indicate that: (1) The quality of doctor-patient communication positively predicts the patients' self-disclosure. (2) Patients' trust in doctors plays a mediating role between the quality of doctor-patient communication and patients' self-disclosure. (3) Psychological safety plays a mediating role between the quality of doctor-patient communication and patients' self-disclosure. (4) Patients' trust in doctors and psychological safety play chain-mediating roles between the quality of doctor-patient communication and patients' self-disclosure. This study applies the social penetration theory to the doctor-patient relationship, reveals the impact of the quality of doctor-patient communication on patients' self-disclosure and its psychological mechanism, and enriches the research outcomes related to doctor-patient communication.
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June 2023
114 pages
ISBN:9798400700415
DOI:10.1145/3613944
Copyright © 2023 ACM.
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Published: 22 December 2023
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ICSLT 2023
ICSLT 2023: 2023 9th International Conference on e-Society, e-Learning and e-Technologies
June 9 - 11, 2023
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