Claudia Oliveira
ABSTRACT
The increasing use of Artificial Intelligence (AI) by the public sector could bring countless benefits to public administrations, but also encompasses many risks for society if not managed or controlled. In 2019, the European Commission, through the high-level expert group on AI, published guidelines for human-centered and trustworthy AI to help EU countries address these risks. By providing examples of national good practices linked to this topic, this short paper aims to explore how human-centric systems and a trustworthy approach to AI are fostered within Member States in the EU. To answer the research question, a case-study approach is selected. In particular, insights and good practices from Finland and Hungary are analysed. The study shows how a successful national story can be the result of a strong commitment to align with European initiatives and policies. In addition, this paper offers insights on the importance of developing interoperable AI solutions.
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Index Terms
- Citizen-centric and trustworthy AI in the public sector: the cases of Finland and Hungary
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