Felipe Fonseca Salerno
ABSTRACT
A transformação digital está provocando diversas mudanças nas organizações por meio da adoção de tecnologias digitais. Neste contexto, o Poder Judiciário brasileiro lançou o programa Justiça 4.0, que visa desenvolver uma série de iniciativas voltadas para a transformação digital nos tribunais. Com o objetivo de identificar oportunidades de transformação digital em um Tribunal de Justiça Estadual, esta pesquisa apresenta um diagnóstico das rotinas de trabalho a partir de um questionário com 252 gestores. Os resultados indicaram que há diferenças nas respostas conforme a área de atuação, e sugerem que há oportunidades de transformação digital envolvendo automatizações de atividades de atendimento telefônico, atendimento presencial e envolvendo atividades complexas. Esta pesquisa contribui ao fornecer um diagnóstico inédito sobre as atividades de um Tribunal de Justiça Estadual na perspectiva dos gestores e ao auxiliar na identificação de oportunidades de transformação digital nas rotinas da instituição, servindo como base para futuras pesquisas envolvendo o Poder Judiciário.
Digital transformation is causing several changes in organizations through the adoption of digital technologies. In this context, the Brazilian Judiciary launched a program called Justice 4.0, which aims to develop a series of initiatives to promote digital transformation in courts. To identify opportunities for digital transformation in a state court, this research presents a diagnosis of work routines based on a survey with 252 managers. The results indicated that there is a difference in the responses according to the area of activity, and suggest that there are opportunities for digital transformation involving automation of telephone answering activities, face-to-face assistance and involving complex activities. This research contributes by providing a diagnosis of the state court's activities from the perspective of managers and by helping to identify opportunities for digital transformation in the institution, serving as a basis for future research involving the Brazilian Judiciary.
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Index Terms
- Oportunidades de transformação digital a partir do diagnóstico das rotinas de trabalho de um tribunal brasileiro
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