AI Driven Scalable E-Commerce Marketplace Customer Review Analysis & Actionable Insights
Abstract
References
Index Terms
- AI Driven Scalable E-Commerce Marketplace Customer Review Analysis & Actionable Insights
Recommendations
Customer Review Classification Using Machine Learning and Deep Learning Techniques
Social Computing and Social MediaAbstractThe online e-commerce industry has become very competitive today and continues to increase. Companies generate a lot of data that contain customer feedback data like reviews about their products and services. In addition, online customer reviews ...
Enhancing customer value through click-and-mortar e-commerce: implications for geographical market reach and customer type
Special issue: Electronic markets in post euphoric phaseFirms continue to focus more attention on how to make use of the Internet for commercial purposes. Traditional firms are integrating their existing market channels and their online presence, into what is often called click-and-mortar e-commerce. In this ...
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses
AbstractThis study presents a data-driven method to monitor customer complaints for efficient service quality management. Recognising the value of customer reviews as a pool of 'voice of the customer', we propose an integrated method of ...
Comments
Information & Contributors
Information
Published In
![cover image ACM Other conferences](/cms/asset/bf7db71c-20cb-451b-8a28-8c04dfdf010c/3616712.cover.jpg)
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Check for updates
Author Tags
Qualifiers
- Research-article
- Research
- Refereed limited
Conference
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 38Total Downloads
- Downloads (Last 12 months)32
- Downloads (Last 6 weeks)4
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign inFull Access
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderHTML Format
View this article in HTML Format.
HTML Format