Analysis on the Quality of Distance and Digital Learning Service (DDLS) Based on Bibliometrics
Authors: 
Fei Hou, Lili Cao, Yuchen ZhangAuthors Info & Claims
Fei Hou, Lili Cao, Yuchen ZhangAuthors Info & ClaimsPages 489 - 495
Abstract
Quality is the core pursuit of distance and digital learning (DDLS). DDLS is usually more difficult to monitor and ensure its quality than on-site learning services, for its feature of “Separation of time and space”. In this paper, the public portal of the Ministry of Education, and State Administration of Market Supervision of China, the official website of the China Consumers Association, and some well-known complaint platforms and head social platforms have been selected as the typical data sources of public and private sectors, quality problems of DDLS extracted from the mentioned channels are analyzed and compared. The results show that the DDLS quality problems are mainly manifested in three aspects: (1) DDLS resources; (2) DDLS process; (3) DDLS effectiveness. Qualification & quality, and cost problem are the focuses that learners are most concerned about among them.
References
[1]
Yang Tingting. Analysis of some basic elements in the quality assurance system of distance education[J]. Distance education journal. 2003, 1: 37-40.
[2]
Zhang Xia, Yang Tingting, Hu Xing, and Xin Wang. Research on Quality Standards of Teaching Process in Modern Distance Education[J]. Distance education journal. 2009, 6: 52-57.
[3]
Zhang Yi, Hu Xiaoyong, and Zhu Zhiting, Research on the Quality Framework of Online Education Service[J]. China Educational Technology. 2003, 2: 68-72.
[4]
Zhao Wenbin. Research on the Construction and Analysis of User Satisfaction Index of Online Education Service Quality[D]. Nanjing Normal University. 2006.
[5]
Liu yiguang, Gao Yuping and Sun baozhi. Practice of ISO9000 Quality Management System in Distance Education[J]. China Distance Educational. 2003 (15): 43-46.
[6]
Wu Lizhi, Ding Xin. Practice and Development of Modern Distance Education Evaluation (Certification) in China[J]. China Distance Educational. 2008 (10): 54-57.
[7]
The Ministry of Education of China. 2015. Notice of the Ministry of Education on the Illegal Running of Some Modern Distance Education Pilot Universities. Retrieved March 2, 2023 from http://www.moe.gov.cn/jyb_xxgk/gk_gbgg/moe_0/moe_495/moe_1054/tnull_11005.html
[8]
The State Administration of Market Supervision of China. 2021. 545 false and illegal advertisements for learning services have been investigated. Retrieved April 1, 2023 from https://www.samr.gov.cn/xw/mtjj/202108/t20210813_333633.html
[9]
The State Administration of Market Supervision of China. 2021. The State Administration of Market Supervision launched a campaign to clean up and rectify false and illegal advertisements with the theme of "protecting youngers and helping the elderly". Retrieved March 2, 2023 from https://www.samr.gov.cn/xw/sp/202108/t20210805_333408.html
[10]
The Ministry of Education of China. 2021. The Ministry of Education announced typical cases of handling violations in off-campus education and training. Retrieved March 2, 2023 from http://www.moe.gov.cn/jyb_xwfb/s5147/202108/t20210831_556340.html?authkey=boxdr3
[11]
The Ministry of Education of China. 2021. The Ministry of Education establishes a daily inspection system for off-campus training institutions of online disciplines. Retrieved April 1, 2023 from http://www.moe.gov.cn/jyb_xwfb/gzdt_gzdt/s5987/202111/t20211101_576844.html
[12]
The State Administration of Market Supervision of China. 2021. Eight departments, including the State Administration of Market Supervision, jointly deployed off-campus training advertising control work. Retrieved March 2,2023 from https://www.samr.gov.cn/xw/zj/202111/t20211109_336561.html
[13]
The Ministry of Education of China. 2021.Notice of the Office of the Education Steering Committee of the State Council on a few off-campus training institutions' illegal classes. Retrieved April 1, 2023 from http://www.moe.gov.cn/jyb_xwfb/moe_2082/2021/2021_zl70/202111/t20211105_577918.html
[14]
China Consumers Association,2013. Analysis of Complaints Accepted by National Consumer Organizations (2012). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/20596.html
[15]
China Consumers Association,2014. Analysis of Complaints Accepted by National Consumer Organizations (2013). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/20552.html
[16]
China Consumers Association,2015. Analysis of Complaints Accepted by National Consumer Organizations (2014). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/24839.html
[17]
China Consumers Association,2016. Analysis of Complaints Accepted by National Consumer Organizations (2015). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/26516.html
[18]
China Consumers Association,2017. Analysis of Complaints Accepted by National Consumer Organizations (2016). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/27192.html
[19]
China Consumers Association,2018. Analysis of Complaints Accepted by National Consumer Organizations (2017). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/27876.html
[20]
China Consumers Association,2019. Analysis of Complaints Accepted by National Consumer Organizations (2018). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/28383.html
[21]
China Consumers Association,2020. Analysis of Complaints Accepted by National Consumer Organizations (2019). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/29434.html
[22]
China Consumers Association,2021. Analysis of Complaints Accepted by National Consumer Organizations (2020). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/29923.html
[23]
China Consumers Association,2022. Analysis of Complaints Accepted by National Consumer Organizations (2021). Retrieved February 20,2023 from https://www.cca.org.cn/tsdh/detail/30346.html
[24]
China Consumers Association,2021. Top 10 Hot topics of Consumer Rights Protection in 2020. Retrieved February 20,2023 from https://www.cca.org.cn/zxsd/detail/29908.html
Index Terms
- Analysis on the Quality of Distance and Digital Learning Service (DDLS) Based on Bibliometrics
Recommendations
Transforming Rural e-Governance for Citizen Collaboration in India: Is Digital-Learning an Answer?
EGOSE '14: Proceedings of the 2014 Conference on Electronic Governance and Open Society: Challenges in EurasiaE-Governance services are fast maturing across the world. In Indian context, though e-Governance services have been maturing incrementally, digital divides are still prevalent and is no different from emerging economies and developing countries. Despite ...
E-government: Factor of public administration efficiency and effectiveness. Case of the Ministry of Higher Education and Scientific Research in Madagascar
ICEGOV '18: Proceedings of the 11th International Conference on Theory and Practice of Electronic GovernanceE-government, as a support for good governance, is one of the solutions put forward by the Malagasy Government to increase efficiency and effectiveness of the public administration The country became member of the World Society of Information in 2003 ...
A governance operating model for open and distance learning institutions
This paper describes an effective governance operating model that would encourage achieving enhanced good governance during the overall working of open and distance learning (ODL) institutions. The operating model is proposed to be comprised of three ...
Comments
Information & Contributors
Information
Published In
July 2023
507 pages
ISBN:9798400708022
DOI:10.1145/3616712
Copyright © 2023 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 15 December 2023
Check for updates
Author Tags
Qualifiers
- Research-article
- Research
- Refereed limited
Funding Sources
- CNIS
- MOST
Conference
ICEME 2023
ICEME 2023: 2023 the 14th International Conference on E-business, Management and Economics
July 21 - 23, 2023
Beijing, China
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 15Total Downloads
- Downloads (Last 12 months)9
- Downloads (Last 6 weeks)3
Reflects downloads up to 03 Mar 2025
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign inFull Access
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderHTML Format
View this article in HTML Format.
HTML Format