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We're in This Together: Exploring Explanation Needs and Methods in Shared Automated Shuttle Buses

Published: 03 December 2023 Publication History

Abstract

The landscape of transportation is evolving, giving rise to novel mobility concepts such as automated shuttle buses which might become a commonplace mode of transportation in the next decades. However, the individual user’s and society’s acceptance of this new form of mobility requires finding solutions for basic human factor issues and a pivotal aspect of achieving this acceptance revolves around comprehending the decisions and behaviors of the automation. In this work, we aimed to explore passengers’ explanation needs within automated shuttle buses and derived strategies for delivering essential information effectively. To accomplish this, we conducted a user study involving N=16 participants. This study encompassed a brief driving simulation experiment that compared default explanations with on-demand explanations, followed by group discussions. Initial results revealed that default explanations, accessible on a shared screen visible to all passengers, emerged as the preferred method for receiving information. Moreover, participants expressed a preference for explanations to be provided solely in safety-critical or unusual situations. Additionally, our analysis underscored the psychological dynamics of group settings and the apprehension of potential judgment by peers as influential factors in participants’ evaluations of information concepts.

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Cited By

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  • (2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
  • (2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
  • (2024)Robots in autonomous buses: Who hosts when no human is there?Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3641115(1278-1280)Online publication date: 11-Mar-2024

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  1. We're in This Together: Exploring Explanation Needs and Methods in Shared Automated Shuttle Buses

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      cover image ACM Other conferences
      MUM '23: Proceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia
      December 2023
      607 pages
      ISBN:9798400709210
      DOI:10.1145/3626705
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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      New York, NY, United States

      Publication History

      Published: 03 December 2023

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      Author Tags

      1. Automated Driving
      2. Automated Shuttle Buses
      3. Shared Mobility

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      • Short-paper
      • Research
      • Refereed limited

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      • German Federal Ministry of Education and Research (BMBF)

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      MUM '23

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      Overall Acceptance Rate 190 of 465 submissions, 41%

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      Cited By

      View all
      • (2024)TimelyTale: A Multimodal Dataset Approach to Assessing Passengers' Explanation Demands in Highly Automated VehiclesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785448:3(1-60)Online publication date: 9-Sep-2024
      • (2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
      • (2024)Robots in autonomous buses: Who hosts when no human is there?Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610978.3641115(1278-1280)Online publication date: 11-Mar-2024

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