Sukationg Phuphatana
ABSTRACT
Remote communication is a great barrier for persons with multiple disabilities (PWMDs) of speech and motor disabilities who have difficulties with both speaking and typing, e.g., persons with Cerebral Palsy (CP). Typically, PWMDs need to use Augmentative and Alternative Communication (AAC) devices to facilitate generating speech and making a call. Most AAC devices are designed for face-to-face communication. Moreover, it takes time for PWMDs to type a message before sending it as a voice to a called party. While typing in a response on remote communication, a called party hears nothing and cannot know whether a PWMD user is still on call or not. Thus, a called party can misunderstand the silence and hang up before the conversation is completed. To solve this problem, this paper proposed an automatic waiting audio system with a three-way communication cable that automatically plays a waiting audio via voice channel on the connected mobile phone while a user is typing in responses and the audio automatically stops when a voice response is playing. Also, the effectiveness of the waiting audio on called parties’ waiting time was investigated. The evaluations of the proposed solution show the results as follows: 1) the usability and the quality test provide a high MOS of 3.8-4 with using the proposed cable, 2) 70% of called parties lengthen waiting time by more than 50 seconds. The lengthened waiting time is longer than the required typing duration for a minimum-structure sentence and provides enough time for the PWMD users to reply. Thus, the results show the effectiveness of the solution on remote communication for the PWMDs.
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Index Terms
- Automatic Waiting Audio System on Remote Communication for Persons with Multiple Disabilities
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