Adriana Lopes Damian
ABSTRACT
The User Experience (UX) is an important quality attribute for software products, as it addresses aspects related to usage and subjective elements, such as affection, sensations, and emotions. Given its significance, various approaches, methods, and techniques that have been developed to evaluate UX during software development. In this context, Dogfooding is one of the approaches that companies adopt to assess the UX of their products, as seen in companies like Apple and Google. Dogfooding proposes that company employees use their own products or services in their daily lives, allowing them to understand both positive and negative aspects based on user perception. However, it is essential to comprehend how the perceptions reported by users in UX evaluations are analyzed from the viewpoint of UX factors, which encompass characteristics that define such experiences. This article presents the account of an action research aimed at identifying UX factors in the context of mobile devices through the Dogfooding approach. The results revealed different factors that characterize the UX, contributing to a better understanding for teams involved in the development of mobile devices concerning this quality attribute. The identification of these factors guides the creation of new ways to analyze UX in future projects in the context of mobile devices.
- Natasha Valentim, M. Costa; Silva, Williamson; Conte, Tayana, 2015. Avaliando a Experiência do Usuário ea Usabilidade de um Aplicativo Web Móvel: Um Relato de Experiência. In: Cibse. 2015. p. 788.Google Scholar
- Effie Law, Roto, V., Hassenzahl, M., Vermeeren, A. P., and Kort, J. (2009). Understanding, scoping and defining user experience: a survey approach. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 719-728.Google Scholar
- Ting Wang, Lih-Bin Oh, Kanliang Wang, and Yufei Yuan. (2013). User adoption and purchasing intention after free trial: an empirical study of mobile newspapers. In Information Systems and e-Business Management, 11 (2), pages 189-210.Google ScholarCross Ref
- Marika Tähti, and Niemelä, M. (2006) “3e–expressing emotions and experiences” In Proc. Of Workshop on Innovative Approaches for Evaluating Affective Systems. HUMAINE (Human-Machine Interaction Network on Emotion), p. 15-19.Google Scholar
- Warren Harrison, 2006. Eating your own dog food. In IEEE Software, 23(3), pages 1-7.Google Scholar
- Klas Soderquist, Tirabeni, L. and Pisano, P. 2016. Employee engagement practices in support of open innovation. In 3rd Annual World Open Innovation Conference, pages 15-16.Conference Name:ACM Woodstock conferenceGoogle Scholar
- Adriana Damian, Pereira, M., Luz, B. and Leite, J., 2022, October. Avaliação da Experiência de Usuários por meio da Abordagem Dogfooding. In Anais Estendidos do XXI Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais (pp. 17-23).Google Scholar
- Frederico Oliveira, Goldman, A. and Santos, V., 2015, August. Managing technical debt in software projects using scrum: An action research. In 2015 Agile Conference (pp. 50-59). IEEE.Google Scholar
- Walter Nakamura, de Oliveira, E.C., de Oliveira, E.H., Redmiles, D. and Conte, T., 2022. What factors affect the UX in mobile apps? A systematic mapping study on the analysis of app store reviews. Journal of Systems and Software, 193, p.111462.Google ScholarDigital Library
- Edilson Silva, Tanaka, E., Tordin, G., 2019, “Dogfooding: ”eating our own dog food” in a large global mobile industry player” in IEEE Software, (pp 1-2). https://ieeexplore.ieee.org/document/8807718Google Scholar
- ISO 9241-210 (2010). Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems.Google Scholar
- Effie Law, V. Roto, M. Hassenzahl, A. P. Vermeeren, J. Kort, 2009. Understanding, scoping and defining user experience: a survey approach. In Proceedings of the SIGCHI conference on human factors in computing systems. pp. 719–728.Google Scholar
- Marc Hassenzahl. 2018. The thing and I: understanding the relationship between user and product. Funology 2, Springer, Cham.Google Scholar
- Javier Bargas-Avila and K. Hornbæk, 2011. “Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience”. In Proceedings of the SIGCHI conference on human factors in computing systems, pp. 2689-2698.Google Scholar
- Leonardo Marques, Matsubara, P., Nakamura, W., Wiese, I., Zaina, L. and Conte, T., 2019, September. UX-Tips: A UX evaluation technique to support the identification of software application problems. In Proceedings of the XXXIII Brazilian Symposium on SoftwarGoogle Scholar
- S Rajeshkumar, Omar, R.; Mahmud, M, 2013. Taxonomies of user experience (UX) evaluation methods. In: 2013 International Conference on Research and Innovation in Information Systems (ICRIIS). IEEE, 2013.Google ScholarCross Ref
- Kumar Aggarwal, S. Sharma, Riya, P. Jain and Anupam, 2021. Gaps Identification for User Experience for Model Driven Engineering, 11th International Conference on Cloud Computing, Data Science & Engineering (Confluence), Noida, India, 2021, pp. 196-199,Google Scholar
- Claudia Bisset Delgado, 2022. User experience (UX) in metaverse: realities and challenges. Metaverse Bas. App. Res. 2022;1:9. https://doi. Org/10.56294/mr20229Google Scholar
- Martin Schrepp, Kollmorgen, J., Meiners, A. L., Hinderks, A., Winter, D., Santoso, H. B., & Thomaschewski, J. (2023). On the Importance of UX Quality Aspects for Different Product Categories.Google Scholar
- Richard Baskerville, . 1999. “Investigating information systems with action research”. In: Communications of the Association for Information Systems, volume 2.Google ScholarCross Ref
- Kai Petersen, Gencel, C., Asghari, N., Baca, D., & Betz, S, 2014. Action research as a model for industry-academia collaboration in the software engineering context. In Proceedings of the 2014 international workshop on Long-term industrialGoogle ScholarDigital Library
Index Terms
- Exploring UX Factors through the Dogfooding Approach: An Experience Report
Recommendations
The experience of interactive storytelling: comparing “fahrenheit” with “façade”
ICEC'11: Proceedings of the 10th international conference on Entertainment ComputingAt the intersection of multimedia, artificial intelligence, and gaming technology, new visions of future entertainment media arise that approximate the “Holodeck” ® idea of interactive storytelling. We report exploratory experiments on the user ...
Determining and validating smart TV UX factors: A multiple-study approach
Highlights- We identified a comprehensive set of smart TV UX factors via think-aloud and diary studies.
AbstractTelevision (TV) remains one of the most important media channels in our daily lives. Smart TVs support highly interactive functions between the TV and users, offer Internet connections, and run various applications. Compared with ...
A Study of Hedonic Experience Related to UX Capture Techniques
IHC '18: Proceedings of the 17th Brazilian Symposium on Human Factors in Computing SystemsAiming to meet users' expectations, the technological products need to be attractive to people, such as the sense of the immersion experienced when reading an enjoyable book, a challenge destination during a good game or a fascination with the unfolding ...
Comments