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What do Portuguese-Libras automatic translation application users care about? An analysis of user comments to improve application accessibility by the quality assurance team

Authors:

Ana Carolina Rodrigues Lima De Aguiar,

Lucas Eduardo Melo Alves,

Felipe Melo Feliciano De Sá,

Yuska Paola Costa AguiarAuthors Info & Claims

CLIHC '23: Proceedings of the XI Latin American Conference on Human Computer Interaction

Article No.: 26, Pages 1 - 4

https://doi.org/10.1145/3630970.3631069

Published: 06 January 2024 Publication History

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Abstract

This article discusses the analysis of user comments in an automatic translation application from Portuguese to Brazilian Sign Language (Libras). The research aimed to provide feedback to developers and the testing team based on user comments in virtual stores. The analysis followed the MALTU methodology, evaluating interaction in social systems through users’ textual language. Comments were extracted and classified manually and automatically, with criteria based on the software quality team’s usage. Positive feedback indicated the system’s acceptance and contribution to deaf individuals’ accessibility. Continuous analysis of user comments is emphasized for ensuring long-term user satisfaction and tool quality.

References

[1]

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Lucas do Nascimento Diniz, José Cezar de Souza Filho, and Rainara Maia Carvalho. 2022. Can User Reviews Indicate Usability Heuristic Issues?CHI Conference on Human Factors in Computing Systems (April 2022), 1–6. https://doi.org/10.1145/3491101.3519659

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Lavínia Matoso Freitas, Thiago Hellen O. da Silva, and Marília Soares Mendes. 2016. Evaluation of Spotify: An Evaluation Textual Experience Using the Maltu Methodology. Brazilian Symposium on Human Factors in Computing Systems (IHC)50 (2016), 1–4. https://doi.org/10.1145/3033701.3033752

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Marilia S. Mendes and Elizabeth Furtado. 2018. An Experience of Textual Evaluation Using the MALTU Methodology. ACM Digital Library (July 2018), 236–246. https://doi.org/10.1007/978-3-319-91485-5_18

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Jakob Nielsen. 1994. Usability engineering. Morgan Kaufmann.

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Mara Taynar Santiago and Anna Beatriz Marques. 2022. Are User Reviews Useful for Identifying Accessibility Issues That Autistic Users Face? An Exploratory Study. Brazilian Symposium on Human Factors in Computing Systems (IHC)6 (2022), 1–11. https://doi.org/10.1145/3554364.3559114

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Cited By

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Oliveira AEler M(2024)Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature ReviewProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702094(1-15)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702094
Aguiar AMelo Alves LLima PCosta Aguiar YMaritan TOmaia D(2024)Challenges and Lessons Learned to Improve the Deaf User Experience: Compliance with ABNT NBR 17060 Standard in Mobile ApplicationsProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702041(1-19)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702041

Index Terms

What do Portuguese-Libras automatic translation application users care about? An analysis of user comments to improve application accessibility by the quality assurance team
1. Computer systems organization
  1. Dependable and fault-tolerant systems and networks
    1. Redundancy
  2. Embedded and cyber-physical systems
    1. Embedded systems
    2. Robotics
2. Networks
  1. Network properties
    1. Network reliability

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CLIHC '23: Proceedings of the XI Latin American Conference on Human Computer Interaction

October 2023

247 pages

ISBN:9798400716577

DOI:10.1145/3630970

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

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Published: 06 January 2024

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CLIHC 2023

CLIHC 2023: XI Latin American Conference on Human Computer Interaction

October 30 - November 1, 2023

Puebla, Mexico

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Oliveira AEler M(2024)Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature ReviewProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702094(1-15)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702094
Aguiar AMelo Alves LLima PCosta Aguiar YMaritan TOmaia D(2024)Challenges and Lessons Learned to Improve the Deaf User Experience: Compliance with ABNT NBR 17060 Standard in Mobile ApplicationsProceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems10.1145/3702038.3702041(1-19)Online publication date: 7-Oct-2024
https://dl.acm.org/doi/10.1145/3702038.3702041

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Mobile Application Accessibility in the Context of Visually Impaired Users

Does sentiment help requirement engineering: exploring sentiments in user comments to discover informative comments

Web accessibility for older users: successes and opportunities (keynote)

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