Felipe Neves
ABSTRACT
The emergence of interest in design operations, or simply DesignOps, has been growing in the software industry and there is a need for research in order to assist in understanding it. In this context, the objective of this work was to build a model to evaluate design operations in teams that use agile methods. This is applied research and, regarding the approach, it is a combined or mixed research, based on the evaluation design model. The methodology used to build DoTA - DesignOps Teams Assessment - was to carry out an integrative literature review to map the current state-of-the art in design operations research, data collection through exploratory survey, construction of the assessment instrument employed in the maturity assessment of five DesignOps teams in the development of mobile applications for a financial institution and subsequent diagnosis of the instrument by the participants of the evaluation process. It is structured as an assessment involving three evaluation dimensions (people, processes, and ecosystem), subdivided into ten skills (organize, collaborate, grow, standardize, share, prioritize, build, measure, socialize, disseminate). This arrangement that involves dimensions and skills was the basis for its construction, presenting clear and measurable aspects to evaluate design operations. Most of the assessed teams showed an intermediate level of maturity in DesignOps, with teams being appointed as practitioners, characterized by the understanding of the function and value of DesignOps by the leader or some members of the team. The Cambridge Process Approach was used to evaluate DoTA. The results support the validity of DoTA, in the financial institution where it was applied, regarding its feasibility, utility and usability.
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Index Terms
- DoTA: DesignOps Teams Assessment of agile software development teams in a financial institution
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