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Using Conversational AI to Service Organizational Agility and Flexibility: The Dynamic Capability and Option View

Published: 26 December 2023 Publication History

Abstract

Artificial intelligence has been changing our lives with the evolution of the times. Although human wisdom brings convenience, the use of conversational artificial intelligence by organizations will expand the scope of their operations. This will give the organization sufficient resources to reduce operating costs and time. On the other hand, conversational artificial intelligence is one of the important dynamic capabilities of organizations and will also allow organizations to respond quickly to market needs. This study examines usage, resilience, and agility in conversational AI. Based on the experience of 132 organizational information personnel, this study used questionnaires, surveys, and statistical analysis. The results show that conversational AI use is related to organizational agility. This dynamic capability will be related to organizational resilience. In conversational artificial intelligence, dynamic capabilities theory can be applied. High organizational resilience will allow organizations to respond quickly to needs when using conversational artificial intelligence. In practical applications, when organizations use conversational AI, they need to consider the breadth of resources generated and use it as an option to make contributions.

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    WSSE '23: Proceedings of the 2023 5th World Symposium on Software Engineering
    September 2023
    352 pages
    ISBN:9798400708053
    DOI:10.1145/3631991
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    Published: 26 December 2023

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    Author Tags

    1. Conversational AI
    2. Dynamic capabilities
    3. Organizational agility

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