Theocharis Tavantzis
Rafail Promikyridis
ABSTRACT
Modeling of Public Services (PSs) is used by a large number of public authorities worldwide to improve their quality. The resulting diagrams are useful in the case of simple PSs however they can become very complex in the case of complex PSs. To address process complexity, the integration of Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) has been proposed. DMN is applied to model the decision logic of a process and has proven to provide promising results in the private sector. However, the integration of BPMN and DMN has not been studied in the case of PSs. The aim of this paper is twofold. First, to investigate the integration of BPMN and DMN when applied to complex PSs. Second, to identify a set of steps and principles for integrating BPMN and DMN to model complex PSs. For this purpose, a literature review is conducted leading to the result that there is limited research on the use of BPMN to model complex PS while research on the use of DMN is missing. In addition, a PS is selected and modeled based on selected criteria and finally, a set of steps and principles is proposed.
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Index Terms
- Towards exploiting BPMN and DMN in public service modeling
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