Research on Refined Management System of Patient Complaints and Disputes to Build Harmonious Doctor-patient Relationship

With the continuous deepening of medical reform and the increasing investment in informatization in China, the market-oriented characteristics of medical services have become more prominent. It is far from enough to simply improve the level and quality of medical technology. We must also attach importance to harmonious doctor-patient relationships and listen to the voices and needs of patients. Whether we can timely and effectively meet patients' medical treatment and health needs, and transform their potential needs into real ones, is related to the survival and development of hospitals. At present, there are traditional manual recording models for complaint handling in hospitals to varying degrees. Information-based management of complaint handling is an urgent problem to be solved. This paper analyzes this issue in depth from three aspects: petition business, complaint management channels, and the application of information technology. By empowering hospitals with new generation information technology, the service quality and work efficiency can be greatly improved.