Research and Evaluation of a Nursing Quality Management System to improve patient satisfaction at a general hospital
Pages 937 - 941
Abstract
As information technology rapidly evolves, smart hospital management has become an important direction for the upgrade and transformation of the medical industry. Nursing, as a key link in hospital services, directly affects patient satisfaction and the overall image of the hospital. This paper aims to explore the application of the nursing quality management system in smart hospitals and its role in improving nursing quality and efficiency. By using methods such as two-factor variance analysis, we compare the changes before and after the introduction of the nursing quality management system with traditional nursing management models. We analyze its positive impacts on nurse workload, patient satisfaction, and medical accident rates, and propose suggestions for future system optimization.
References
[1]
Vituri, Dagmar Willamowius, and Yolanda Dora Martinez Évora. "Total Quality Management and hospital nursing: an integrative literature review." Revista Brasileira de Enfermagem 68, 2015, 945-952.
[2]
Hsia T L, Li-Min L, Wu J H, et al. A framework for designing nursing knowledge management systems[J]. Interdisciplinary Journal of Information, Knowledge, and Management, 2006, 1: 13.
[3]
NAMNABATI M, Taleghani F, Varzeshnejad M, et al. Nursing care and documentation assistant with an electronic nursing management system in neonatal intensive care unit[J]. 2017.
[4]
Unruh L, Wan T T H. A systems framework for evaluating nursing care quality in nursing homes[J]. Journal of medical systems, 2004, 28: 197-214.
[5]
Ammenwerth E, Rauchegger F, Ehlers F, et al. Effect of a nursing information system on the quality of information processing in nursing: An evaluation study using the HIS-monitor instrument[J]. International journal of medical informatics, 2011, 80(1): 25-38.
[6]
Mahler C, Ammenwerth E, Wagner A, et al. Effects of a computer-based nursing documentation system on the quality of nursing documentation[J]. Journal of Medical Systems, 2007, 31: 274-282.
[7]
Lammintakanen J, Saranto K, Kivinen T. Use of electronic information systems in nursing management[J]. International journal of medical informatics, 2010, 79(5): 324-331.
[8]
Kim J Y, Park B H, Ko Y K. The status nursing care delivery system and the influencing factors on quality of nursing care[J]. Korea Journal of Hospital Management, 2016, 21(2): 24-36.
Index Terms
- Research and Evaluation of a Nursing Quality Management System to improve patient satisfaction at a general hospital
Recommendations
Doctors’ orders––If they’re electronic, do they improve patient satisfaction? A complements/substitutes perspective
AbstractDoctors’ orders entered with Computerized Physician Order Entry (CPOE) systems are designed to enhance patient care by standardizing routines that are intended to improve quality of healthcare. As with other health information technology (IT) ...
Evaluation of the Application Effect of Hospital Information System in Neurology Nursing Management
CIPAE 2021: 2021 2nd International Conference on Computers, Information Processing and Advanced EducationObjective: To study the nursing information module in the HIS system and to evaluate the application effect in the clinical nursing management of neurology department. Methods: The study selected from December 2017 to December 2018 in our hospital ...
Study of the Cost-Benefit Analysis of Electronic Medical Record Systems in General Hospital in China
Electronic medical record (EMR) systems have been proposed as technology to improve the quality of patient care, decrease medical errors, control and reduce medical expenditure, however the financial effects have not yet been as well documented in ...
Comments
Information & Contributors
Information
Published In
August 2024
967 pages
ISBN:9798400717826
DOI:10.1145/3706890
Copyright © 2024 Copyright held by the owner/author(s). Publication rights licensed to ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 13 January 2025
Check for updates
Author Tags
Qualifiers
- Research-article
Conference
ISAIMS 2024
ISAIMS 2024: 2024 5th International Symposium on Artificial Intelligence for Medicine Science
August 13 - 17, 2024
Amsterdam, Netherlands
Acceptance Rates
Overall Acceptance Rate 53 of 112 submissions, 47%
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 23Total Downloads
- Downloads (Last 12 months)23
- Downloads (Last 6 weeks)17
Reflects downloads up to 01 Mar 2025
Other Metrics
Citations
View Options
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in