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Determinants of software quality: A survey of information systems project managers
Software quality is important for the success of any information systems (IS). In this research, we find the determinants of software quality. We used five attributes for software quality: system reliability, maintainability, ease of use, usefulness, ...
Transactional quality, relational quality, and consumer e-loyalty
We integrate transactional and relational perspective factors in the same model.fsQCA reveals several equifinal configurations leading to e-loyalty.Consumer heterogeneity results in dissimilar configurations leading to e-loyalty.Satisfaction is a ...
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