Abstract
Challenging the view that IT is responsible for widespread productivity gains.
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Index Terms
- Rethinking the value of IT, again
Recommendations
Operational IT failures, IT value destruction, and board-level IT governance changes
This paper presents an empirical study of changes that firms implement in their board-level IT governance (ITG) upon experiencing operational IT failures. Consistent with the separation of oversight from management decisions, board-level ITG is ...
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