David Millen
Don Henderson
ABSTRACT
In the PhoneMan research project we are exploring IP-based telephony control, new telephony interfaces, and non-traditional ways of merging telephony, messaging and alerting. The PhoneMan application allows complete control and monitoring of an ISDN desktop phone from a local PC and remotely from the web. Current features include enhanced screen pops, which can be configured to query local or remote directories, including corporate directories and public white page services, and email call notification, which allows remote call alerting, call logging and active management of personal call histories. User reactions to the initial release of this application, based on in-person interviews and a web-based survey, reveal the novel use of email call logs as active call reminders and email messages as phone event triggers.
- Resnick, P. Phone-Based CSCW: Tools and Trials. ACM Transactions on Information Systems, Vol 11(4), October, 1993, 401-424. Google Scholar
Digital Library
- Savage, P. A., Millen, D. R., & Bayerl, J. P. Designing Features for Display-Based systems. In Proceedings of the Human Factors 39th Annual Meeting, 1995Google ScholarCross Ref
- Schmandt, C. Phoneshell: the Telephone as computer terminal. ACM Multimedia '93 Conference, Anaheim, California, August, 1993. Google ScholarDigital Library
- Whittaker, S. & Sidner, C. Email Overload: Exploring Personal Information Management of Email. Conference Proceedings of the CHI '96 Conference on Human Factors in Computing Systems. New York: ACM,(1996). Google ScholarDigital Library
Recommendations
"If a person is emailing you, it just doesn't make sense": Exploring Changing Consumer Behaviors in Email
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing SystemsMuch of the existing research literature on email use focuses on productivity or work settings. However, personal use of email has rarely been studied in depth. With the growth of messaging platforms being used for an increasing amount of personal ...
Understanding email use: predicting action on a message
CHI '05: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsEmail consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examined people's ratings of message importance and the actions they took on ...
Have I met you before?: using cross-media relations to reduce SPIT
IPTComm '09: Proceedings of the 3rd International Conference on Principles, Systems and Applications of IP TelecommunicationsMost legitimate calls are from persons or organizations with strong social ties such as friends. Some legitimate calls, however, are from those with weak social ties such as a restaurant the callee booked a table on-line. Since a callee's contact list ...
Comments