Thomas S. Tullis
Eleri J. Dixon
ABSTRACT
Web usability is a somewhat elusive concept. We think most people would agree that there is no magic "formula" or set of rules to follow that will guarantee a usable web site in all circumstances. Consequently, it's critical to have a comprehensive "bag of tricks" for evaluating the usability of any given web site. The purposes of this SIG are to share some of these evaluation techniques that we have found useful, to stimulate group discussion about what works and what doesn't, and to identify additional techniques.
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