Lois J. Secrist
ABSTRACT
How do you manage creative professionals in an academic computing environment? Believe me—creatively! Enabling User Services staff to develop skills, abilities and confidence in a rapid-fire manner in often stressful situations requires creativity. As I share with you some of what I have learned as a User Services Manager over the past decade, I will confine my comments to personnel management—but creativity applies equally well to goal-setting, budgeting of resources, and other areas User Services managers must deal with.
- 1.P.G.W. Keen, Value Analysis: Justifying Decision Support Systems, Center for Information Systems Research, Alfred P. Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA (September 1980).Google Scholar
- 2.L.W. Hammond, Management Considerations For An Information Center, IBM Systems Journal, Volume XXI, No. 2, 1982.Google Scholar
Index Terms
- Creative personnel management for User Services
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